Job Title: Desktop Support Technician
Location: Philadelphia, PA (Onsite)
Position Type: Full-Time Consulting - Contract $27.00/hr payrate - Full Time Hours (40 Weekly)
Health Benefits Available While Contracting, Conversion at up to $65,000 salaried at the 6-12 month range
About Us: We are a leading enterprise committed to delivering exceptional IT services across our organization. We are seeking a skilled Desktop Support Technician to join our team in Philadelphia, providing hands-on technical support to our staff.
Job Summary: The Desktop Support Technician will be responsible for installing, configuring, and maintaining desktop hardware, software, and peripherals. This role involves troubleshooting technical issues, assisting end-users, and ensuring the seamless operation of desktop systems within an enterprise environment.
Key Responsibilities:
- Provide technical support to end-users for hardware, software, and network-related issues.
- Install, configure, and maintain desktop computers, peripherals, and software applications.
- Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
- Assist with the setup and deployment of new hardware and software.
- Maintain an inventory of hardware and software assets.
- Document technical issues and resolutions in the IT service management system.
- Collaborate with other IT teams to address complex technical problems.
- Provide training and guidance to end-users on best practices and IT policies.
Technical Skills Required:
- Proficiency in Windows and Mac OS environments.
- Experience with Active Directory and Group Policy management.
- Knowledge of networking concepts, including TCP/IP, DNS, and DHCP.
- Familiarity with remote desktop support tools.
- Experience with enterprise-level software deployment and imaging tools, such as SCCM.
- Understanding of IT security practices and antivirus programs.
- Ability to perform hardware diagnostics and coordinate repairs.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
- Minimum of 3 years of experience in desktop support or a similar role.
- Relevant certifications (e.g., CompTIA A+, MCP) are a plus.
- Excellent problem-solving and communication skills.
- Ability to work independently and manage multiple tasks effectively.
- Strong customer service orientation.