Location: Astoria,OR, USA
ELIGIBLE FOR CMH EMPLOYEE REFERRAL BONUS: NON-PRIORITY RECRUITMENT
The Desktop Support Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Job Requirements Knowledge of /Skill/Ability to: - Experience with current desktop and server operating systems. - Extensive application support experience with Microsoft Office. - Knowledge of programming languages. - Working knowledge of a range of diagnostic utilities. - Good understanding of the organization's goals and objectives. - Exceptional written and oral communication skills. - Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills. - Strong documentation skills. - Ability to conduct research into a wide range of computing issues as required. - Ability to absorb and retain information quickly. - Ability to present ideas in user-friendly language. - Highly self-motivated and directed. - Keen attention to detail. - Proven analytical and problem-solving abilities. - Ability to effectively prioritize and execute tasks in a high-pressure environment. - Exceptional customer service orientation. - Experience working in a team-oriented, collaborative environment. License/Certification: Comp TIA A+ and Network+ preferred. If no previous experience, A+ certification is required within the first year of employment. Education and/or Experience: College diploma or university degree in the field of computer science and/or 4 years equivalent work experience preferred. Physical Demands and Work Environment Conditions / ADA Compliance Position involves standing, walking, stooping, and occasional carrying and lifting of lightweight materials (up to 50 pounds). May be required to sit for extended periods of time. Requires visual acuity and depth perception to recognize words and numbers; and hand and finger dexterity and hand/eye coordination to use a computer keyboard and common office equipment.