Job HighlightsResponsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Diagnose and troubleshoot technical issues, including desktop hardware and software, printers, peripherals, and network connectivity.
- Install, configure, and maintain desktop software applications and operating systems.
- Set up and configure new desktops, laptops, and peripherals for new hires or existing employees.
- Collaborate with the IT team to escalate and resolve complex technical issues.
- Maintain inventory of desktop equipment and software licenses.
- Ensure security and compliance standards are met for desktop systems.
- Document support activities, solutions, and configurations for future reference.
- Provide training and guidance to end-users on the proper use of hardware and software.
Job Summary & RequirementsRequirements:
- Proven experience as a Desktop Support Specialist or similar role.
- Strong knowledge of desktop operating systems, including Windows and macOS.
- Experience troubleshooting desktop hardware, software, and network issues.
- Familiarity with Active Directory and Group Policy management.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong problem-solving and analytical skills.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.Qualifications and Education RequirementsAS/BS in Information Systems or related field, or equivalent work experience.Preferred Skills