Description Position: Desktop Support Technician - L2 Reports To: TTI Desktop Manager Location: Mount Washington, KY Compensation: $23.00 - $28.00/hr Position Summary: We are seeking a highly motivated and experienced on-site Desktop Support Technician to join our team. The successful candidate will be responsible for providing technical support to users on a variety of issues related to desktop hardware, software, and peripherals. Responsibilities:
- Troubleshoot and resolve hardware and software issues on desktop computers
- Provide on-site break/fix support
- Conduct onboarding and offboarding
- Install and configure computer systems, peripherals, and software
- Maintain inventory of hardware and software assets
- Provide end-user training and support
- Communicate effectively with employees to identify and resolve technical issues
- Document technical issues and resolutions in a ticketing system
- May require travel to different offices
Requirements:
- 2+ years of experience in desktop support
- Strong knowledge in supporting and troubleshooting Windows and Mac operating systems
- Experience with hardware troubleshooting and repair
- Strong communication and customer service skills
- Ability to work independently and in a team environment
- A+ Certification is a plus
Skills:
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- Knowledge of networking and remote support tools
- Experience with Microsoft Admin Center, Microsoft 365, Active Directory, Azure AD
- Experience with enterprise software deployment tools such as Intune, SCCM, and JAMF Casper
- Experience with using ITSM Ticketing System: ServiceNow
Additional Requirements: In addition to the technical knowledge, experience and competence required of this particular job position, TTI's employees must also possess problem-solving skills, intelligence, perseverance, orderliness, responsibility, drive toward and satisfaction at the attainment of goals, calmness and endurance under stressful conditions, consistency and predictability in the regular attendance to duty, individual initiative as well as participation in group efforts, correct estimation of specific circumstances, fairness, empathy, appreciation toward fellow workers, and effective communications skills. In keeping with these job requirements, TTI may choose to utilize application forms, interview procedures and/or pre-employment non-medical, non-psychological testing regimens that will assist TTI to determine whether applicants can meet TTI's performance standards. Applicants for the above job position may be required to undergo such screening procedures. NOTE: The statements herein are intended to describe the general nature and level of work being performed by TTI employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of TTI. Candidates must be able to perform the essential functions of this position, with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEO Statement: Turner Techtronics provides equal employment opportunities to all employees and applicants in all company facilities without regard to race (including hair texture and hairstyles), color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, (or related medical conditions, including, but not limited to lactation), physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state, and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, and leaves of absences, compensation and training. DEI Statement: Turner Techtronics is on a mission to provide the resources necessary to raise awareness and to support a diverse, equitable, and inclusive environment. We are continuing to build a culture that is safe, respectful, fair and inclusive for all of our employees. We are proud to employ people of all backgrounds who possess the talent, energy, and focus to accelerate our vision forward. Hourly Range : $23.00/hr - $28.00/hr