Job Description Tyto Athene is searching for a Desktop Support Level III to join our team in Chicopee, MA at Westover. This is a complex contract supporting the Air Force Reserve Command (AFRC) Information Technology (IT) Services. Responsibilities:
- Diagnose and resolve customer reported system incidents, problems, and events.
- Administer accounts, network rights, and access to systems and equipment.
- Troubleshoot system hardware and software.
- Identify possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.
- Knowledge of systems administration concepts.
- Knowledge of the operations and processes for incident, problem, and event management.
- Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, global positioning systems [GPSs]).
- Knowledge of successful capabilities to identify the solutions to less common and more complex system problems.
- Develop a trend analysis and impact report.
- Leverage knowledge of cloud computing servicemodels Software as Service (SaaS), Infrastructureas a Service (IaaS),andPlatformas a Service (PaaS), as needed.
- Support iOS and Android Operating Systems and VMware WorkspaceOne Mobile Device Manager
- Troubleshoot VMware WorkspaceOne enrollment issues.
- Troubleshoot VMware WorkspaceOne Application Assignment issues.
Requirements:
- 3 or more years of experience managing network modernization work or system projects of similar scope and complexity.
- Experienced as a desktop support technician or equivalent.
- Capabilities needed to deliver in-person and remote IT aid.
- Fantastic installation, diagnostic, upgrade, and restoration abilities.
- Knowledge of iOS and Android Operating Systems
- Knowledge of VMware WorkspaceOne Mobile Device Manager
- Troubleshoot VMware WorkspaceOne enrollment issues and VMware WorkspaceOne Application Assignment issues.
- Excellent vertical and lateral thinking.
- Superb time management skills.
- Clear written and verbal communication.
- Knowledge of cloud computing servicemodels Software as Service (SaaS), Infrastructureas a Service (IaaS),andPlatformas a Service (PaaS), as needed.
- Forbearing, flexible, and supportive
- Active COMPT TIA IAT II Security Plus + Certification is required
- Provide onsite support in Chicopee, MA
Security Clearance Required:
- Active DoD Secret clearance
This is an SCA opportunity Equal Opportunity Employer: Disability/Veteran About Tyto Athene Tyto is an IT services and solutions company that provides mission-focused digital transformation to enhance the client experience and enable them to achieve desired outcomes. Tyto's services and solutions embody its domain expertise in four major Technology domains: Network Modernization, Hybrid Cloud, Cyber Security, and Enterprise IT. Tyto offers a broad range of service delivery models including design/install projects, Managed Services, and 'As-a-Service'. With over fifty years of experience, Tyto supports Defense, Intelligence, Space, National Security, Civilian, Health and Public Safety clients across the United States and around the globe. Additional Information After several strategic acquisitions in 2021, Tyto Athene has experienced enormous opportunity and growth. Aside from being the leading provider of mission-focused IT and Cyber services and solutions to critical U.S. government agencies, Tyto is well-positioned to meet the growing demand for network modernization requirements across the federal enterprise. Our employees are the key to the innovation that has made Tyto a success. We provide an environment that is geared to reward potential, innovation, and teamwork. If you would like to unleash your creativity and your careerit's time to join Team Tyto!