If you are passionate about providing excellent desktop support and enhancing IT service delivery, we encourage you to apply! Role: Desktop Support Technician- ServiceNow Duration: 6 Months (Contract) W2 Location: Atlanta, GA (Onsite) Key Skills: ServiceNow, technical support, hardware troubleshooting, software installation, operating system configuration, customer service, problem-solving, account management, communication, time management. Job Description: We are looking for a Desktop Support Technician to provide technical support and resolution for end-users. This role will involve diagnosing and resolving hardware and software issues, ensuring that users receive prompt and effective support. Key Responsibilities:
- Provide tiered service desk support for end-users via phone, email, chat, and ServiceNow.
- Diagnose and resolve complex hardware and software issues for desktops, laptops, printers, and other peripherals.
- Install, configure, and upgrade operating systems and software applications.
- Setup user accounts and permissions after imaging processes.
- Collaborate with the Desktop Support Manager to improve service delivery and efficiency.
- Utilize ServiceNow to track service requests and incidents effectively.
Skills and Qualifications: - Associate's degree in Information Technology or a related field, or equivalent experience.
- 2+ years of experience in desktop support or technical support roles.
- Familiarity with ServiceNow or similar ticketing systems.
- Strong troubleshooting skills in hardware and software.
Success Factors: - Excellent communication and interpersonal skills for effective user support.
- Ability to work independently and as part of a team.
- A proactive approach to problem-solving and service improvement.
Email your resume to ...@mavensoft.com To learn more about Mavensoft visit us online at