Location: Columbus,OH, USA
Definition
The preferred candidate must have desktop support experience. This position is 100% on-site. The chosen candidate must take and pass a polygraph test.
Under general supervision, is responsible for providing second-level technical support and resolution of desktop hardware and software problems for end users; performs related duties as required.
Examples of Work
(Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed.)
Responds to technology service desk trouble tickets to resolve personal computer problems through on-site or remote simulation and/or re-creation of the user's problem;
Documents steps taken to diagnose and resolve customer problems; maintains records of statistics and tracking requirements, and hardware and software maintenance and repair;
Installs and configures new computer hardware and software, including desktop computers, peripheral hardware, and/or mobile devices, such as tablets and laptops;
Installs, upgrades, and maintains a variety of software applications and computer hardware, including desktop computers, peripherals, and/or mobile devices, such as tablets and laptops;
Diagnoses, troubleshoots, and repairs software and hardware problems;
Closes trouble tickets upon completion of services or resolution of problems;
Participates in testing and implementation of new systems and procedures;
Maintains and keeps accurate records for hardware inventories, such as computers, keyboards, laptops, tablets, printers, and cables;
Refers complex problems to senior support personnel or determines an appropriate resolution path, as needed, and communicates with senior support staff to resolve system problems;
Requisitions supplies and materials as required;
Transports information technology equipment from one City facility to another;
May provide support for the technology service desk on an as-needed basis.
Minimum Qualifications
Three (3) years of experience providing technical hardware/software support for desktop systems and applications. Substitution(s): Significant coursework (nine (9) semester hours or eighteen (18) quarter hours) in information technology, information technology systems, computer science, or closely related field may be substituted for one (1) year of the required experience. A certificate of completion from a vocational program in a computer related technology program may be substituted for one (1) year of the required experience.
Possession of a valid driver's license.
By completion of the probationary period, incumbents must possess a valid CompTIA A+ certification.
Test/Job Contact Information
Recruitment #: 24-0552-V5
Employment Type: Full-Time (Regular)
Should you have questions regarding this vacancy, please contact:
Kimberly Hetterscheidt
Department of Technology
Division of Information Services
1111 E. Broad St.
Columbus, Ohio 43205
P: (614) ###-####
E: ...@columbus.gov
The City of Columbus is an Equal Opportunity Employer