Location: Washington,DC, USA
Primary Duties of the Desktop Support analyst but not limited to: * Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage ticket queue. * Support in-office walk-ups and remote assistance while providing a great customer experience * Identify, troubleshoot, and resolve hardware and software problems and provide employee training. * Desktop equipment moves, adds and changes * Responding in a timely manner to service issues and requests * Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment and other equipment as required * Utilize a ticketing system to log, track and document incidents to ensure customer problems are resolved to customer satisfaction * Handle projects assigned by management. * Work independently on day-to-day operations. * Support special events at remote locations as needed. * Perform related work as assigned. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ...@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Required Skills & Experience Required education and experience: * 1-4 years of IT desktop support experience (not help desk) in an enterprise environment. Knowledge of supporting Windows 10, printers, imaging and laptops. * Must be a us citizen and hold a security clearance * Excellent hands-on and remote customer service skills. * Ability to work independently and within a team environment. Able to prioritize and address multiple tasks and projects in a dynamic work environment. * Strong interpersonal and communication skills, strong work ethic and positive attitude. * Active Directory, Microsoft Windows 10, Microsoft O365 and Google suite * Must be able to work on site and be able to work a flexible scheduled as assigned. Occasional weekend work. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.