Location: New Castle,DE, USA
Title: Field Technical Support Location: New Castle, DE Type: Contract Job Description Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment. nswers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting. ssists in instructing customers in the operation and maintenance of systems/equipment. cts as a liaison with customers on administrative and technical matters for assigned projects. Performs analyses and prepares reports on system problem trends and issues. ssists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling. Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design. ssists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs. Performs testing of the final product and works with the client's engineers to assure that the product performs as planned. ssists in the design of basic technical programs for projects or enhancements to existing programs. Basic Qualifications High school diploma or G.E.D. Two or more years of field support experience Experience working with the company's hardware, software and equipment products Experience working with customer technology and support requirements Experience working with process and/or system design concepts Experience working with appropriate programming languages, operating systems and software Experience working with engineering principles and practices Other Qualifications Interpersonal skills to work with customers and other unit personnel nalytical and problem solving skills Communication skills Time management and organizational skills bility to resolve non-complex hardware and equipment problems Willingness to travel Work Environment Office environment May require weekend work May require shift work bout US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.