Eisenhower Health
Location: Rancho Mirage,CA, USA
Date: 2024-10-25T07:12:58Z
Job Description:
- Job Objective: A brief overview of the position.
- The Desktop Technician I provides technical desktop support for Eisenhower Health computers and associated peripherals.
- Reports to
- Manager, Desktop and Mobility Services
- Supervises
- Ages of Patients
- Blood Borne Pathogens
- Qualifications
- Education
- Required: Associate's degree in IT related field or an additional one (1) year of applicable IT experience in lieu of associate's degree
- Preferred: Bachelor's degree in an IT related field
- Licensure/Certification
- Required: Valid CA driver license; CompTIA A+, or equivalent, within six (6) months of hire/promotion
- Experience
- Required: One (1) year of experience as Desktop Technician or equivalent role or two (2) years of experience as a Desktop Technician or equivalent role in lieu of degree or completion of Desktop Technician rotation in EMC IT Apprentice program
- Preferred: IT Service Desk experience in healthcare
- Essential Responsibilities
- Demonstrates compliance with the Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
- Installs, configures, and maintains desktop computers, laptops, monitors, printers, mobile devices, and other peripheral devices. Encompasses the entire lifecycle of devices including proper retirement of equipment.
- Active directory and group policy management for IT desktop objects, including workstations and auto-logon accounts.
- Installs and configures operating systems, software applications, and drivers.
- Provides basic troubleshooting and support for software/hardware related issues and perform repairs or replacements as necessary.
- Responds to help desk tickets and inquiries from end-users regarding desktop hardware and software issues.
- Provides initial diagnosis and resolution or escalates issues to Desktop Technician II support as necessary.
- Assists in performing routine updates, patches, and maintenance tasks on desktop systems to ensure security and optimal performance.
- Maintains accurate records of hardware and software inventory; Labels and stores equipment as needed.
- Documents troubleshooting steps and resolutions for future reference.
- Assists users with basic IT tasks and provide training on how to use hardware and software effectively.
- Assists in troubleshooting basic network connectivity issues such as verifying cable connections and IP configurations.
- Installs, troubleshoots, and maintains PC and client applications.
- Maintains performance metrics for the role; closes 30 minimum tickets per week.
- Advises Information Systems leadership of any issues that could relate to customer satisfaction.
- Keeps all tools clean and in a secured (stored) environment when not in use.
- Keeps desktop area neat and clean. This includes all storage areas, bench and personal space.
- Performs other duties as assigned