Desktop Technician Job Number: 24-02581 Ready for a rewarding opportunity in the Financial Services Industry? ECLARO is looking for a Desktop Technician for our client in Canton, MA. ECLARO's client is a market-leading insurance company, providing property, casualty, and specialty insurance services within the United States. If you're up to the challenge, then take a chance at this rewarding opportunity! Position Overview:
- This position is responsible for investigating and resolving complex problems related to desktop/laptop computers, printers, software application installations and related technologies for the Corporate Office and remote locations.
- Possess a strong knowledge of tools used for a remote, enterprise deployment of the Windows 10 and 11 Operating System (OS) with Office 365.
- Have exceptional interpersonal and communication skills.
- The selected candidate will aid in identifying and completing assigned project tasks and providing status updates to meet project milestones in a timely manner and must be able to work in a collaborative team environment.
Responsibilities:
- Technology Refresh: OS deployment with SCCM and Microsoft Deployment Technology; Assist with process development and user and technical documentation.
- Provides level II and advanced support to individuals experiencing problems with Desktop/Laptop hardware, printing, server connectivity, operating systems, related utilities and associated business and IT applications.
- Installs, configures and maintains client operating systems, in house and vendor applications and hardware according to defined IT standards and procedures.
- Works with new users to familiarize with company systems and procedures.
- Ensures that incident tickets are opened for all problems and requests.
- Deploy new software and upgrades to software using an automated distribution system.
- Assist with managing corporate assets relating to hardware and software changes. Maintains inventory of all desktop related IT equipment.
- Provides daily status reports of efforts.
- Decision-Making Authority/Accountability Level: Performs work under general supervision and exercises limited independent judgment in accordance with specified policies and guidelines.
Required Skills:
- Windows Operating System (Windows 10 and 11).
- Diagnose and analyze complex problems.
- Proactive attitude to solve challenging problems.
- Outstanding customer support/service skills
- Communication skills (oral and written)
- Intermediate to advanced level proficiency for:
- Microsoft Office 365 & Apps for Enterprise including Word, Excel, PowerPoint, Teams, IE, Chrome and Edge.
- Hardware products, commercial off the shelf application and diagnostic and troubleshooting utilities.
- Active Directory with technical support experience of OU structures
- AD security, local and group policies.
- Understanding of networking and security
- Software development life cycle
- Self-motivated and directed; work well with a wide range of users
If hired, you will enjoy the following ECLARO Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
If interested, you may contact: Rita Dennis ...@eclaro.com 646-###-#### Rita Dennis | LinkedInEqual Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.