Desktop Technician $26 - 28/hr Highpoint, NC (Onsite) Contract to hire Job ID 24-09150 Solugenix is assisting a client in their search for a Desktop Technician. This is a contract to hire opportunity based in Highpoint, NC (Onsite). Qualifications:
- Requires 3+ years of related work experience.
- Sound knowledge of Network routing/switching, Wireless network, Firewall, network troubleshooting skills including packet captures and analysis, knowledge about monitoring and ITSM tools.
- Should be able to perform IMACD services.
- Certified Network + and nice to have CCNA.
- Configuring network connectivity.
- Configuring access to resources.
- Configuring backup and recovery options.
- Create full site diagrams with network schematics.
- Network Integration of the site.
- Completion of site diagrams.
- Network+ is a bonus.
- Experience Racking/Stacking/Installing Hardware for Servers, Routers, Switches and Wireless Access Points.
- bility to measure, cut and crimp Network (Cat 5/6E) Cable as required.
- Determine Hardware needs i.e., Laptops/Desktops, printers, monitors, etc.
- Identifying and coordinating with the practices.
- Identification of IT equipment needs.
- Disposal of legacy assets.
Responsibilities:
- Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs.
- Perform reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them to occur in the future.
- Support Authorized Uses connecting or attempting to connect to the corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.
- Provide network printers and scanner network connectivity, including providing network support for device configuration, IP addressing, and direct TCP/IP output.
- Experience working inside IDF and MDF closets to install and troubleshoot Routers, Switches, Hubs and Servers.
- Provide support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc.
- Provide on-site hardware support for general troubleshooting and problems for network technologies.
- Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
- Utilize problem management database and systems to track and report on customer calls and requests.
- Communicate technical information to technical and non-technical teams and customers.
- Use of ticketing and documentation systems and processes in performing tasks.
- Experience in configuration, installation, management and troubleshooting of Compute and Network routing/switching/wireless network/factory network.
- Good understanding and experience in Server, Storage, Backup, application transport and network infrastructure protocols SSLTLS, DNS, DHCP, WINS, NTP, RADIUS, TACACS, , FTP, HTTP, SMTP, CIFS, LDAP, and Microsoft AD.
- Working in 24x7 operations support.
- Support team in resolving critical technical issues during crisis situations.
- Coordinate with remote technical team and users for any service request, incidents, technical requirements.
- New installation and configuration of network, security equipment, escort third-party suppliers.
Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $26/hour to $28/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience. Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. bout the Client: Our client is a nationwide IT Service provider for many fortune 500/100 companies. bout Solugenix Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result. For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.