Desktop Technician
: Job Details :

Seeking for a Desktop Technician in Monterey Park, CA (Onsite) Responsibilities: •Troubleshoot and resolve issues related to Office 365 •Image and install software on Windows, and Apple laptops/desktops •Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices •Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN •Identify and resolve hardware and software application conflicts •Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents •Responsible for asset tagging and entering all incoming equipment into our asset management system •Collaborate with cross functional teams to properly onboard incoming new hires •Ensure that hardware is properly assigned and updated into our management system •Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment •Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware •Ensure that resolutions are consistent with company standards and policies Must be available for 24/7 on-call support Requirements: •Prefer 10 years IT experience, including technical training, providing white glove service to Executive customers of VP and above •Minimum 4 years of Office 365 experience, troubleshooting and resolving issues related to the O365 suite •Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications •Experience with imaging windows 10 OS. •Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet) •Experience in using PC-based word processing, presentation, and e-mail software preferred •Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred •bility and willingness to work extended hours or a modified schedule to support planned activities or emergencies •Outstanding customer service and interpersonal skills •Excellent organizational skills and ability to prioritize tasks among many competing requests •Experience working in or supporting a call center or help desk environment •MCP, A+ Certifications, and/or knowledge of UNIX systems is a plus •ptitude for learning •Excellent oral and written communication skills •bility to work in teams and in a team environment •bility to work in a fast paced and high expectations environment while remaining calm and professional •ble to lift up to 50 lbs Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law. The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.