Desktop Technician
: Job Details :

Dox Electronics Inc. is looking to add a Desktop Technician to our team.

The ideal candidate will be responsible for providing Level I and Level II help-desk support to employees who work from the office and from home or other remote locations. This is a support position in which you will work with many clients in all different industries. Every day is a different experience!

Perks and benefits:

• Pet-friendly office
• Office Happy Hours
• Weekly company sponsored lunches
• Pool Table, Ping Pong, and Arcade games
• 100% paid medical for single, or 55% paid family plans thru Excellus BC/BS
• 100% paid dental for single, or 55% paid for family
• Paid vacations and holidays
• Paid technology training and classes
• Paid life insurance
• Flexible Spending Account (FSA) program
• 401K program
• 3% Safe Harbor 401K plan without employee matching contributions

Responsibilities include but not limited to the following:

• Keep systems up-to-date through operating systems upgrades.
• Monitor equipment uptime.
• Assist with the design, implementation, and ongoing support of new software and features.
• Oversee troubleshooting for system errors.
• Provide help desk support for day to day issues.
• Provide support either by phone, remote access or site visits as needed.
• Respond to IT issues; hardware maintenance, software, networking, etc.
• Evaluate connectivity issues, equipment, and software.
• Modify configurations, utilities, software, etc.
• Set up equipment for new users..
• Perform data backups.
• Other responsibilities that may be assigned

Ideal requirements:

• A+ Certifications
• Microsoft Certifications
• Office 365 use and deployment
• Working Knowledge of:
  • Microsoft Windows Operating System versions
  • Printer drivers and configuration
  • Common third-party Applications i.e. Adobe, print drivers
  • Desktop WiFi troubleshooting
  • Citrix XenDesktop a plus
  • Virtual Environments such as VMware and Hyper-V

Other Professional Skills:

• Articulate communicator, fluent in English with excellent listening skills
• Self-motivated and ambitious
• Great written and oral skills
• A team player who isn't a clock watcher
• Must be detail oriented, precise, and accurate
• Excellent skills in maintaining relationships with clients and other external parties

Physical Demands:

Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email and face-to-face. Some local travel may be required.

We have awesome employees who produce great results for our clients and make it a fun place to work.

Since 1982, Dox has been providing Cyber Security Consulting, Professional IT Support, and Security Assessments for organizations of all sizes across the United States. Time and experience have helped us develop best practices and workflow procedures around a proactive philosophy designed to keep our clients' focus on their business, not their technology.

At Dox, we believe you should love what you do and be passionate in your pursuits. Our employees dedicate themselves to fulfilling the needs of our clients and, in turn, the company invests thousands each year in training them so they can grow in their careers. We like to promote from within the company and offer room for upward mobility, career development, and infinite potential. We treat our employees like family and offer a supportive, exciting, and entertaining work environment.