Desktop Technician
: Job Details :

Desktop TechnicianJob Number: 24-03339 Use your skills where innovative technology solutions begin. ECLARO is looking for a Desktop Technician for our client in New York, NY. ECLARO's client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you're up to the challenge, then take a chance at this rewarding opportunity!Position Overview: The people in this role will need to prioritize and ensure that timely responses and resolutions are provided to requests and incidents for our Mac/PC users. This is a customer facing role, so maintaining a good relationship with our users is a must. Should be able to think outside of the box, be creative, and drive ideas to the team. Should also be able to shift and adjust priorities based on changing business needs in the dynamic environment, while also remaining task-oriented to ensure completion of work from start to finish with appropriate solutions. Interact with senior ASCAP executives, so the people in this role will need to present and handle problems in a very structured and professional manner. Responsibilities: Troubleshoot, diagnose, and resolve complex Mac/PC hardware and software issues with a primary focus on security of these devices. Responsible for enterprise Mac/PC client hardware / software standards and strategy. Support client OS, application, mobile, virus, and hardware issues for users. Lead and assist with root cause analysis as it relates to Mac/PC computers and all peripheral devices as well as open tickets for end users. Interact with IT vendors and management to ensure solutions are being provided for all escalating tickets. Independently resolve complex, break/fix issues in person or via telephone. Be available as needed and provide White Glove” technical support to onsite and remote C-Level Executives as well as setting up AV Conference Room Calls. Write, maintain, and implement systems documentation for project/incident responses and recurring issues. Work on projects the CS Team will be driving including Laptop Refresh, Asset Cleanup, OS Laptop Upgrade, End User Desk Location Moves. Skills: Platforms/Hardware: G-Suite, Jamf, BigFix, Cisco Webex, Jabber, Apple mobile devices, Mac hardware, Dell Hardware, Android, Active Directory, Heat Ticketing System (Ivanti). If hired, you will enjoy the following ECLARO Benefits: 401k Retirement Savings Plan administered by Merrill Lynch Commuter Check Pretax Commuter Benefits Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO If interested, you may contact:Greg Papalexis...@eclaro.com646-###-#### Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.