Destination Sales Executive
: Job Details :

Job Number 24176951Job Category Sales & MarketingLocation Sheraton Grand Chicago Riverwalk, 301 East North Water Street, Chicago, Illinois, United StatesSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYPartners with the Sales Office to book group events within the group booking parameters. Provides property support by coordinating and executing site inspections/visits for off-property sales managers. Verifies that the business is turned over properly and in a timely fashion for quality service delivery. Pulls through business booked through the Sales Office, as well as achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.CANDIDATE PROFILEEducation and ExperienceRequired:

High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

Preferred:

• Large group sales experience.

CORE WORK ACTIVITIESManaging Sales Activities

Pulls through business and achieves revenue goals for all opportunities booking through the Sales Office.

Partners with Area Sales to identify new group/catering business and achieve personal and property revenue goals.

Partners with the Sales Office to book group events within the group booking parameters.

Up-sells products and services, with the ability to bring the sale to closure.

Engages in proactive selling of all facilities (e.g., Spa, Golf, Restaurants) to all leisure guests as well as group planners.

Assists with selling, implementation and follow-through of group sales promotions.

Provides recommendations to Sales Office and Area Sales associates regarding the potential to reallocate function space as needed.

Handles event planning aspects prior to the business turning over for business booked in advance (e.g.,> 3 years out).

Coordinates and plans all Familiarization Tours (FAM) and in-market customer events.

Provides accurate, complete and effective turnover to Event Management.

Represents sales department at staff meetings and stand up meetings and reports out on sales activity.

Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.

Coordinates and executes all site inspections/visits at the property for out-of-market and non-deployed accounts.

Coordinates site visits and partners when appropriate for in-market sales managers.

Partners with account/selling manager to develop creative aspects of site visit.

Gathers all important customer data from account/selling manager in order to plan appropriately.

Develops site standards and pricing guidelines in order to control Department 47 expenses and allow for accurate projecting.

Understands competitor's strengths and weaknesses in order to differentiate Marriott from the competition during the site visit.

Understands the overall market (e.g., competition, economic trends, seasonability, supply and demand) and implements appropriate sell.

Provides expert knowledge on local destination (e.g., local attractions, events).

Grows business of existing accounts by soliciting them for future open years while onsite.

Tracks bookings and leads generated from site visits.

Executes and supports Marriott's Customer Service Standards and property's Brand Standards.

Monitors the effective resolution of guest issues that arise as a result of the sales process.

Monitors successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.

Verifies that the business is turned over properly and in a timely fashion for quality service delivery.

Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process.

Performs other duties, as assigned, to meet business needs.

Building Successful Relationships

Works collaboratively with off-property sales channels to verify that the property needs are being achieved.

Gets involved in community-based organizations in order to position property for group/catering sales opportunities.

Meets with walk-in clients and qualifies lead for account/sales manager.

Builds and strengthens relationships with existing and new customers to enable future bookings.

Attends and facilitates pre-planning visits to establish consistent customer communication.

Greets site clients and escorts overnight guests to their rooms.

Acts as Personal Concierge to client while on site to help coordinate any special requests.

Assists with all transportation requests for sites and meets client upon arrival.

Entertains customers by showing them the property and key locations surrounding the property.

Provides after-hours entertaining for customers.

Works with Marriott Guestware Program Manager to check for reward member status and any special needs of client.

Coordinates and delivers amenities and welcome note to guest rooms.

Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations.

Participates in and practices daily service basics of the brand.

Executes exemplary customer service to drive customer satisfaction and loyalty.

Serves the customer by understanding their needs and recommending the appropriate features and services.

Gains understanding of the property's primary target customer and service expectations.

COMPENSATION AND BENEFITSThe hourly pay range for this position is $44.23 to $59.13. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.EQUAL OPPORTUNITY EMPLOYERMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.When you join the Sheraton family, you become a member of its global community. We invite you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'.#J-18808-Ljbffr