Job DetailsJob LocationAdministrative Office - Lanham, MDPosition TypeFull Time - 40 Plus BenefitsEducation LevelBachelor's Degree ObtainedTravel PercentageUp to 25%Job ShiftAnyJob CategoryDevelopment and Fundraising DescriptionJOB SUMMARY Reporting to the Executive Director of Development & Marketing, the Development Coordinator is responsible for assisting all staff members on the Development & Communications Team through timely and accurate record-keeping, effective gift acknowledgement, pledge and donation tracking, building of donation pages, robust reporting, reconciliation with the Accounting Department. Additionally, the Development Coordinator will use effective communication skills to engage with donors by phone and email.RESPONSIBILITIES:
- Become proficient in Blackbaud Raiser's Edge NXT (will be given full access to the Blackbaud University and ability to become certified in Raiser's Edge NXT)
- Implement a gift/pledge entry/acknowledgement process (gift receipt, gift entry, acknowledgement processed, acknowledgement sent) that guarantees turnaround inside of 48 hours.
- Enter and track all donations and pledges in VOA's donor database. Manage annual fundraising dashboards and issue regular reports tracking all donations received.
- Issue end-of-the-calendar year tax donation receipts to specific donor segments.
- Become proficient in FundraiseUp and JustGiving and create donation pages (training will be provided in FundraiseUp and JustGiving)
- Generate RSVP forms, ticket pages and surveys for events and campaigns; and manage event registration, guest lists, and track and report on event fundraising.
- Prepare donor mailing lists/email lists in support of direct mail, digital newsletter, annual report and other outreach (training will be provided in Constant Contact and Feathr email marketing software)
- Work with Accounting monthly to reconcile fundraising database with general ledger
- Respond to donor inquiries, issues and requests or refer them to the appropriate staff member.
- Other duties as assigned.
EFFECT ON END RESULT
- Answer donor and staff inquiries in a timely fashion
- Help to increase individual giving and retention by executing accurate donor tracking and reporting to Executive Director of Development & Marketing
- Represent the mission, vision, and values of VOACC, and communicate effectively with donors
- Maintain compliance with VOACC's policies and procedures and ensure all activities comply with appropriate legal, regulatory and fundraising good practice requirements
QualificationsREQUIREMENTS
- Bachelor's Degree required
- Experience with Raisers Edge/Raisers Edge NXT or equivalent fundraising CRM software required
- Experience building donation pages in FundraiseUp, JustGiving or similar giving platforms
- Minimum of three (3) years of experience in data entry and donor communications preferred
- Excellent writing, communication and organizational skills
- High level of administrative self-sufficiency including computer proficiency
- Ability to multi-task and prioritize many projects with a high level of customer service and confidentiality
- Strong organization and process management skills
- Ability to work independently and collaboratively
- Proficiency with Microsoft Office 365 including Word, Excel, PowerPoint, Outlook and SharePoint required
- Experience using Asana, Microsoft Teams or similar task management software preferred
OTHER DUTIES:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.