Job Type Full-timeDescriptionORGANIZATIONAL OVERVIEW STRIVE is a national leader in workforce development solutions, empowering individuals to discover their best future selves through innovative, evidence-based career training and holistic, lifelong support. STRIVE partners with employers, funders and community organizations to close gaps in workforce needs and help local economies thrive. Founded in East Harlem, NY, in 1984, STRIVE has grown from its roots to now offer programs in locations across the country. For more than 40 years, STRIVE has been a catalyst for economic change and prosperity in underserved communities. Our tuition-free skills and job readiness training, one-on-one support and lifetime personal coaching prepare students for careers in high-growth industries such as healthcare, construction and logistics. With a proven pathway to possible, 80% of STRIVE students graduate, 76% attain employment and 70% retain employment long-term. Looking to the future, STRIVE has embarked on an ambitious ten-year growth plan to increase its impact in more locations nationwide, aiming to serve up to 10,000 individuals each year by 2033. We meet individuals where they are, providing free programs tailored to adults 18+, including those impacted by the justice system. At STRIVE, there is always a path forward. See why STRIVE has been the pathway to possible for more than 40 years in our 3-minute mission video. POSITION SUMMARYThe Development Operations Manager will serve as our database administrator and Blackbaud Raiser's Edge subject matter expert. In addition, this person will play a key role in the development and ongoing management of team systems and operations, including strategic planning, goal-setting, and progress to goal tracking and reporting. The ideal candidate will be a skilled project manager, highly organized and attentive to detail. The Development Operations Manager is motivated by the critical role of support work as a driving force behind collective team impact, is solutions-oriented, and takes pride in efficiency of systems to support and strengthen the team's work as a whole. To achieve this purpose, the Development Operations Manager will collaborate closely with members of the Development, Finance, and Regional teams. ESSENTIAL DUTIES AND RESPONSIBILITIES Performance Tracking Metrics and Reporting (40%) •Produce financial reporting on a regular basis tracking fundraising progress to goal •Produce financial reports on a weekly basis tracking cash, pledges and pledge payments for reconciliation with finance •Compile data and run systems to provide monthly agency-wide reporting•Build and maintain dashboards to track donor giving, and other appropriate metricsDatabase Management (35%) •Build and maintain analytical reports, queries, and exports•Develop protocols for administration and use of Raiser's Edge coding system•Maintain the overall integrity and quality of the Raiser's Edge donor database and management of code values, business rules, and other functions•Optimize database usage across the organization by staying current on upcoming enhancements to functionality and guiding staff in the appropriate use of existing functionality•Provide database support and training for staff•Provide general data maintenance, gift processing and data entry as needed •Pull donor information from database to support email campaigns, mailings and other correspondence•Serve as the primary liaison with the Finance team on compliance and reconciliation of gifts and pledges •Help lead a database conversion from Blackbaud ETapestry to Raiser's Edge in 2025 quarter one Project Management and Strategic Operations (20%) •Support Development team in onboarding of new staff in partnership with hiring manager•Support the tracking and processing of financial wires and stock contributions •Produce giving links through Blackbaud for online giving and digital giving campaigns •Provide reports and backup to Finance team for annual audit •Work with donor advised fund automated systems to monitor and receive gifts •Updates financial filings and materials, i.e. W-9s and other documents•Coordinates Development team office operations, including team meetings, incoming emails, correspondence and calls directed to the Department•Support the Chief Development Officer in managing the Development department's budget and expense trackingOther (5%) •Attend staff meetings and trainings as required•Perform special projects and other duties as assigned RequirementsQUALIFICATIONS
- Bachelor's degree required.
- 4-5 years' experience working with a CRM database, experience with Raiser's Edge or Salesforce strongly preferred
- Experience with database reporting and analysis
- Experience working in a fundraising department
- Exceptional analytical, project-management and interpersonal skills
- Self-motivated, highly efficient, strong attention to details
- Team player and a passion to build relationships with internal and external stakeholders
- Proven ability to plan and organize effectively to meet deadlines and achieve goals.
- Strong analytical skills with a process-focused mindset for improving systems and workflows.
- Excellent communication skills, with the ability to convey information clearly and collaborate with diverse teams.
- Attention to detail to ensure accuracy and consistency in all work.
- Exceptional prioritization skills to manage multiple projects and competing demands.
- Computer proficiency in Microsoft suite
Location: This position will be in-person a minimum of two days per week, in our STRIVE NYC office. STRIVE considers applicants for all positions without regard to: race; color; religion; gender; national origin; age; sexual orientation; marital or veteran status; the presence of a medical condition, genetic information or handicap, unrelated to performing the tasks of the job; or any other legally protected status. Salary Description 70000 - 80000