Location: New York,NY, USA
Role Overview:
· Sort, log, secure, and distribute incoming mail.
· Manage incoming checks while ensuring adherence to compliance regulations
· Coordinate the pick-up and delivery of checks, sensitive documents, and other items between offices or departments.
· Provide exceptional customer service
· Generate, print, and mail all correspondence, such as receipts and acknowledgments.
· Assess the quality of printed correspondence to ensure it meets high standards, including proper formatting, layout, print clarity, visual organization, and accuracy in grammar, spelling, and context, to uphold the MSK's professional image.
· Organize and maintain the file system, including securely shredding outdated or sensitive documents
· Update and manage the donor database, ensuring accuracy and data integrity with new and existing information)
· Apply analytical skills and judgment to identify the appropriate handling in various situations, including donor interactions, management of tribute gifts, and notifications.
· Ensure timely and accurate data entry to support smooth operations and internal processes or interactions throughout all stages of donor engagement.
· Troubleshoot problems in the donor database typically related to interactions and maintaining gift and donor records.
· Learn and apply Department guidelines.
· Use independent judgment to identify and redirect or escalate issues proactively.
· Exhibit exceptional attention to detail in all aspects of work.
Key Qualifications:
· 2-4 years of shown experience in a busy, non-profit environment
· Experience with a large database and data analysis
· Experience with Microsoft Office, spreadsheets, word processing, and other standard desktop applications
Core Skills:
· Detail-oriented with excellent analytical skills.
· Proficient in using search techniques in information and relational databases.
· Excellent communication skills and ability to convey decisions and resolutions to any internal or external partner.
· A customer service mindset.
· Integrity-driven and a strong work ethic.
· Enthusiasm and dedication to client's vision, mission, and values.