Location: Raleigh,NC, USA
JOB SUMMARY:
The Device Support Specialist (DSS) are patient educators responsible for supporting commercial oncology patients utilizing the Tumor Treating Fields (TTFields) device by performing patient visits in patient homes and/or at other sites. The DSS may also be required to assist with clinical trial oncology patients as needed.
The DSS is a full-time, salaried, field-based position reporting to the Regional Manager, Device Support Specialist with a heavy travel requirement.
This role's territory will cover the entire state of: North Carolina. The ideal candidate will reside in or near Greensboro, NC or surrounding area.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Support and honor our Patient Forward mission
* Adhere to timelines and guidelines for conducting patient interactions
* Travel to patient homes and to physician offices
* Conduct regular, in-home patient visits and provide the following:
* TTFields education and treatment initiation as well as enhanced training sessions for new patients
* Technical analysis and troubleshooting of patient equipment, replacing components as necessary through a defined procedure
* Monthly follow up visits and data collection with in-depth analysis in the form of verbal and written communication
* Serve as technical representative to assigned medical centers
* Provide patient support by phone or in person as necessary, often on short notice, including beyond normal business hours and potentially weekends and holidays
* Work independently within an assigned regional territory while collaborating with cross-functional team members
* Must be flexible to accommodate the needs of the business
* Complete ongoing assessments that demonstrate learning and adoption of training material
* Managing administrative tasks including but not limited to: expense reporting, documentation in customer relationship management system, equipment inventory management, home office supplies/logistics (as applicable), ongoing trainings, assessments, and other regulatory tasks
* Adhere to proper administration, maintenance, and cleanliness guidelines for fleet vehicle
QUALIFICATIONS/KNOWLEDGE:
* Bachelor's degree, certification in allied health, or relevant work experience preferred
* Patient care experience preferred
* Proficiency in basic computer operations including but not limited to Microsoft Office, Outlook, manipulating computer files, following test and troubleshooting procedures (experience with Concur and SAP a benefit)
* Must have a valid driver's license
* Commercial air travel required
* Amount of travel required within assigned territory could be up to 75%
* Travel outside assigned territory, including occasional overnight stays, may also be required
* Primary residence must be within assigned territory
* Assigned territory subject to change
* Attendance at company meetings both in and out of assigned territory required
OTHER:
* Ability to lift up to 50 pounds
* Ability to drive long distances
ABOUT NOVOCURE:
Our vision
Patient-forward: aspiring to make a difference in cancer.
Our patient-forward mission
Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.
Our patient-forward values
- innovation
- focus
- drive
- courage
- trust
- empathy
An Equal Opportunity Employer, including disability/veterans
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Nearest Major Market: Raleigh