About Us: At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment.Represent USALLIANCE in the community and form lasting relationships with our members and partners. About This Role: As a Digital Analyst at USALLIANCE, you will be responsible for researching, finding, and implementing data-based solutions to achieve marketing, digital experience, and business objectives. Key Responsibilities:
- Work with various stakeholders and vendors to diagnose, resolve and improve the digital experience across all channels.
- Conduct analysis that results in actionable insights and data-driven recommendations which tie back to core organizational goals.
- Use those recommendations to create technical specifications, test plans, and documentation for the systems that are maintained by Digital.
- Leverage data to assess and analyze member experience, marketing performance, and trends across audiences and channels to inform business strategies.
- Help to create, measure and action KPIs for Marketing and Digital Experience teams.
- Research industry benchmarks, best practices, and internal historical trends to provide insights, communicate trends (internal and external), and become a subject matter expert.
- Champion NPS of the Digital channel.
- Occasional overnights and weekends for system maintenance testing.
Who You Are:
- 3+ years' banking/financial/Fintech experience.
- Experience with data analysis and data visualization.
- Experience with Business Intelligence reporting tools.
- Strong communication skills.
- Strong technical skills.
- Creating technical specifications, test plans, and documentation.
- Ability to work independently, be proactive, and lead others.
- Experience with HubSpot or other CMS platforms preferred.
- Experience with SQL a plus.
What We Offer:
- Competitive Salary and Benefits Package
- Opportunities for Professional Development and Career Growth
- A Collaborative and Inclusive Work Environment
- Paid Time Off, Wellness Time & Paid Federal Holidays
- 401K with 6% Match
- High Performance Culture
Join Us Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE. EQUAL OPPORTUNITY EMPLOYER USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce. This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management. In the spirit of pay transparency, we are excited to share the base salary range for this position is $65,000 - $68,000, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package. All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.