Digital Application Support Specialist - Jacksonville, FLDo you want to be part of a dynamic institution that is one of the fastest growing credit unions in the country? Become a part of the
First Florida Credit Union team where our employees create a culture that enables our organization to be among one of the 100 Best Companies to Work For in Florida as designated by Florida Trend magazine for over a decade. In 2016 we won the Best Places to Work in Jacksonville award from the Jacksonville Journal. Our employees are the critical element in fulfilling the First Florida Credit Union mission of being a thriving credit union creating value for members by deepening relationships with current members and engaging with potential members.
Role:Provide support of the digital technology channels ensuring that it supports the needs of the organization. Serves as daily coordinator for Online/Mobile Banking and Bill Payer and other digital channel activities including direct working relationships with vendors supporting these digital products. Assists with the testing implementation and introduction of projects for new systems and technologies.
- Utilize methods to effectively monitor and measure digital products through compiling, analyzing, tracking, reporting, and evaluating data.
- Support expanded member use of digital products by interaction with credit union management and marketing personnel, and development of resources that may improve member knowledge and understanding of services afforded them by FFCU.
- Serves as point person for problem-solving issues with Online/Mobile Banking and Bill Payer and other digital channels.
- Assist in on-site research of production problems and training/communication with staff on new procedures/software for new products or changes.
- Assist in planning and implementation with new system and technology projects
- Test new systems to ensure new products are free of production issues.
- Collaborate with other department staff to ensure development of new features meets the expectation of the product.
- Interact on a positive, productive and encouraging basis with other members of the organization.
Experience and Skills Required: Three years to five years of similar or related experience. Excellent communication skills as well as the ability to analyze member/customer needs, the ability to navigate new software and systems with minimal assistance, experience with varied software including Microsoft. Must possess a friendly and professional demeanor as well as highly organized and motivated.
Education: (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.