At Suffolk Credit Union, we empower our members and strengthen our community by promoting financial wellness, transparency, and respect. Join us to enjoy comprehensive benefits, including health plans, lifestyle spending accounts, 401(k) matching, and support for work-life balance, along with employee engagement activities and opportunities for community involvement.Role Overview: The Digital Banker III is responsible for delivering exceptional member service through digital channels, supporting members with online account opening, online banking services, and various account maintenance tasks such as fraud claims, debit card servicing, and updates to personal information. In addition to performing daily Personal Banker responsibilities, the role emphasizes identifying opportunities to enhance member relationships across retail banking, consumer lending, mortgage lending, and wealth management. Acting as a member advocate, the Digital Banker III ensures a professional, courteous, and solution-oriented experience while contributing to the growth and protection of the Credit Union.Key Responsibilities:
- Deliver stellar member experiences through digital channels, ensuring professional and courteous interactions.
- Demonstrate comprehensive knowledge of Credit Union products and services, identifying acquisition, retention, and cross-sell opportunities.
- Research and resolve member requests, complaints, and issues promptly and effectively.
- Build advisory relationships with members to deepen engagement and generate referral opportunities.
- Support members with digital services, including online account opening, banking services, and maintenance.
- Perform daily Personal Banker tasks, such as account opening, fraud claims, debit card servicing, and updates to member information.
- Accurately and efficiently process transactions while maintaining member confidentiality.
- Conduct member research and outreach for sales and service purposes, ensuring follow-up for positive experiences.
- Complete new member onboarding activities and promote seamless integration into Credit Union services.
- Use Credit Union resources and technologies to enhance member experiences and operational efficiency.
- Handle lending responsibilities, including consumer loan applications, documentation, maintenance, bookings, and mortgage referrals.
- Stay updated on Credit Union products, policies, and regulations, ensuring compliance with State and Federal guidelines.
Essential Qualifications:Qualified candidates will have a high school diploma or equivalency certification. At a minimum, 3 years of customer service, preferably in a banking environment. Cash handling preferred, supervisory experience required. Notary license required to be obtained within three (3) months of hire. NMLS-ID (Mortgage Loan Originator) required and will be provided at time of hire if not already acquired. Bilingual preferred.
- Strong interpersonal skills with the ability to empathize and build rapport.
- Clear and articulate communication, both orally and in writing.
- Proficient in customer service and handling confidential information with discretion.
- Ability to work effectively with direct supervision and support branch goals.
- Intermediate mathematical skills with knowledge of loan processing procedures.
- Familiarity with credit union products, services, policies, and regulations.
- Understanding of relevant laws and regulations, including Truth in Lending, HMDA, ECOA, and others.
Working Conditions:
- Must be able to communicate effectively through speaking and hearing, with visual acuity for reporting and presenting information.
- Occasionally required to lift over 45 lbs., such as supply boxes.
- Occasionally works unusual hours, including Credit Union Days and call nights.
- Must be available to work a flexible schedule, including Saturdays.
- Occasionally required to travel up to 50 miles for business needs.
Apply today and embark on a rewarding career and start empowering your possible!Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.Compensation for employees is generally offered within the range of the minimum to midpoint of the posted salary scale, based on qualifications, internal pay equity, and the budget for the position. This compensation range adheres to state-specific regulations. The determination of your actual pay rate may take into consideration factors such as your skills, years of experience, and other pertinent qualifications.