Digital Banking Specialist 231 Hill Road, Rome, NY 13441 Starting pay rate: $63,085 to $78,857 annually, actual rate will depend on experience Remote Status: Hybrid Eligible
Who Are We? AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.6 Billion and serving a membership base of over 160,000 members across Central New York, the United States, and beyond.
For 74+ years we have been committed to our members, our employees, and our communities. In 2024 we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 27 out of 70!
The Position: AmeriCU Credit Union is in search of a
Digital Banking Specialist who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. The
Digital Banking Specialist will:
- Supporting the Credit Unions online and mobile banking (digital banking) platforms.
- Researching, recommending, and implementing improvements to the online and mobile banking platforms.
- Performing and assisting in all activities of the Bank's Digital Banking Operations including, but not limited to, online/mobile banking
What you will do: As a
Digital Banking Specialist your primary responsibilities will include:
Provide Tier II support and troubleshooting to both internal and external customers for the retail and business digital banking platforms and cash management solutions. Plan and lead the testing, implementing, and maintaining of new features and enhancements for all digital banking platforms Research complex issues and escalates to Supervisor and/or Third-party Partner when necessary Review and act on all NCR releases. Positively contribute as a team member on multiple projects, committees as well as in day-to-day operations Reporting and monitoring of accounts, and supports other departments as needed Supports digital banking initiatives to attain desired account growth, service quality, and profit objectives Performs specialized operational duties associated with all Digital Banking functions Assists in the planning and implementation of projects Meets designated SLA for handling requests while adhering to departmental procedures and guidelines Possess a strong knowledge and understanding of all AmeriCU digital banking and cash management solutions Helping to coordinate and manage project tasks and deliverables Evaluate potential problems and technical hitches and assist with developing solutions Plan and manage digital banking goals, project schedules and new information Come grow with us! Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits: Competitive rates on our Medical, Dental and Vision plans Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU's High Deductible Health plans Paid Holidays Paid Time off Employee Appreciation Events 401(k) Matching after 1 year of employment Employee Assistance Program Tuition Reimbursement for Full-time employees after 1 year of employment Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees Enhanced Short Term Disability - at no cost to you!
Get to know us more by clicking on the links below. See why YOU should choose AmeriCU!