Digital Director - Business Banking Bill Pay & Invoicing Product Manager Apply locations Newark, New York, Charlotte Time type: Full time Posted on: Posted Yesterday Job requisition ID: 24047000 Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description Details: The Bank of America Digital Payments team is seeking a Business Banking Bill Pay & Invoicing Product Manager to help lead large-scale initiatives for the team. This teammate will have an eye for detail, strong product and technology experience, a creative and analytical approach to solving problems, and a passion to improve the customer experience. The successful candidate will bring to our team a strong suite of Product and Project management with a focus on technology. The ideal candidate will be a bona fide leader with a trail of credible deliveries (products, services, standards). He/she makes relationships work and colleagues go out of their way to help them. We need someone creative, resourceful, and ready to roll up their sleeves in our quest to bring the client experience our customers deserve. Responsibilities:
- Work with individuals from across the bank, including technology, client servicing, product strategy & LRC to execute changes to the experience.
- Build strong relationships with external vendors to deliver up the client experience.
- Mitigate risk to the bank by diving deep to ensure every experience is a good one.
- Use your product knowledge and project management experience to organize, coordinate and drive results to make our clients' lives better. Required Qualifications:
- Understand the customer experience and product features and functions.
- Clear understanding of the technology organization and their systems to help deliver on our initiatives.
- Build and maintain strong internal and external relationships.
- Identify, size, prioritize, and deliver strategic enhancements.
- Analyze associate and customer feedback to inform recommendations.
- Minimum of 10 years in product operations & client care.
- Minimum of 10 years in Financial Services.
- Advanced experience with Microsoft Office Suite (Excel, PowerPoint, Outlook).
- Coordinating, communicating, and managing across multiple lines of businesses experience.
- Present to senior leadership in a clear and articulate manner.
- Extensive Digital Payments knowledge and experience. Desired Qualifications:
- Minimum of 10 years of payments experience.
- Minimum of 10 years in Client Escalations / Client Care.
- Digital Technology (Mobile and Online/Desktop) knowledge.
- Expertise in Synergy.
- Complaints Tracker (CTR) and VOICES knowledge. Skills:
- Business Acumen.
- Decision Making.
- Product Design and Development.
- Product Management.
- Program Management.
- Executive Presence.
- Oral Communications.
- Presentation Skills.
- Prioritization.
- Written Communications.
- Business Case Review.
- Hiring and Onboarding.
- Negotiation.
- Strategic Thinking. Minimum Education Requirement: BA degree or equivalent work experience. Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details: US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100) Pay range: $120,900.00 - $189,200.00 annualized salary, offers to be determined based on experience, education, and skill set. This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. About Us Bank of America is committed to helping employees through the transition period when they're displaced as a result of a workforce reduction, realignment or similar measure. #J-18808-Ljbffr