Digital Operations & Family Specialist
: Job Details :

Location Newtown Discovery Preschool Description Position Overview:The Discovery Preschools are seeking an organized, tech-savvy, and relationship-oriented individual to join our team as a Digital Operations & Family Specialist. This key role is designed to manage both the digital operations that keep our school running smoothly and foster strong, meaningful connections with our parent community. You will be responsible for maintaining seamless digital communication and operational systems while ensuring our families receive exceptional service and support.Key Responsibilities:Digital Operations:Manage school digital platforms (attendance systems, parent portals, scheduling tools, etc.) to ensure accuracy and efficiency.Provide technical support to staff and parents regarding software, apps, and communication tools.Regularly update and maintain the school's website and social media channels with relevant information and announcements.Track and report on key digital metrics related to parent engagement and operational efficiency.Collaborate with the IT team to troubleshoot issues and suggest system improvements.Organize all paperwork effectively and efficientlyParent Relations:Serve as the primary point of contact for parents, offering support, answering questions, and resolving concerns.Maintain positive and proactive communication with families, ensuring all inquiries are handled professionally and promptly.Assist in organizing and promoting parent-teacher meetings, events, and school-wide announcements using digital tools.Track parent feedback and collaborate with school leadership to improve family satisfaction.All other duties as assigned by the administrative teamPosition Requirements Qualifications:Experience: At least 2 years of experience in an administrative, technical, or customer service role.Experience: At least 2 years of experience in a daycare setting.Tech Skills: Proficient in Microsoft Office Suite, Google Workspace, CRM systems, and parent communication platforms.Soft Skills: Exceptional communication and interpersonal skills, with the ability to build strong relationships with parents and staff.Problem Solving: Strong critical thinking and problem-solving skills, particularly in digital troubleshooting.Organizational Skills: Highly organized with the ability to manage multiple tasks and projects in a fast-paced environment.Full-Time/Part-Time Full-Time EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications.