Location: New York,NY, USA
Job Summary:
Digital Print Coordinator's role: Heavy client interaction verbal/written forms. Customer Service skills is a must. Coordinate workflow activities ensuring customer satisfaction in all areas of responsibility to include, Job intake, operate print jobs, Recordkeeping, Shipping, Receiving. Applicant must be able to multitask and take in/understand complex work instructions. Ensure quality maintenance of all logs and reporting documentation; attention to detail.
Participate in cross-training and perform other duties as needed.
Handle time-sensitive material and maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
Perform other tasks as necessary / assigned. The Digital Print Coordinator assign/ delegates work to copy operators and ensure the team is fully utilized, productive and meeting the print deadlines demands.
Schedule: Sunday -Thursday 11:30PM-7:30AM
Job Duties & Responsibilities
Job Intake
* Answer Incoming Calls
* Monitor Email Traffic on varies areas of Intake
* Respond to emails and answer inquiries
* Strong Customer Service Skills
* Strong verbal/written communication skills
* Assess incoming print jobs and requested deadlines
* Communicate effectively with clients regarding job requirements
* Ability to negotiate deadlines and other job parameters as necessary
* Organize and prioritize jobs in queue to optimize meeting client expectations
* Ability to use Microsoft office suite
* Assign print jobs fairly between print operators
Print Operator
* Operate print, copy and scanning equipment
* Operate binding and other finishing equipment
* Ability to operate various print equipment and high volume printers such as (Xerox, Konica Minolta, etc)
* Responsible for quickly and adequately producing detailed, high-quality printed materials/ styles in a time-sensitive atmosphere utilizing high-speed digital printers
* Perform multiple finishing types: wire-o, velo, 3 hole drill, lamination, stuffing envelopes, folding, and cutting
* Experience in using electronic/manual cutter
* Setting up and operating a variety of fiery printing software
* Ability to use Microsoft office suite
* Troubleshoot machine problems
Required Qualifications:
* Previous experience in Mail/Document Preparation;
* Document Scanning and/or Document Indexing
* Ability to effectively work individually or in a team environment.
* Ability to handle multiple projects simultaneously
* Ability to adapt to changing fast-growing production environment
* Ability to communicate both verbally and written with customers and company personnel
* Strong organizational and administrative skills
* Ability to meet employer's attendance policy
* Work experience in email and Microsoft Windows environments is required
* May be required to lift items weighing up to 50 pounds maximum allowed by current State Law with or without accommodations
* Must be able to sit, stand, and/or walk for long periods of time with or without accommodations
* High School Diploma or equivalent (GED) required