Job DescriptionDigital Product Manager - Digital and Technology Partners, Hybrid - Req#3019139This role requires the ability to periodically work at the office which is located at 150 E 42nd Street, New York, NY 10017The Digital Product Manager is a pivotal leadership role responsible for defining, prioritizing, and driving the success of digital experiences. This role creates significant value for various stakeholders, including patients, providers, staff, and other constituents. The Digital Product Manager collaborates extensively with cross-functional partners, including executives, clinical, operational, design, and marketing teams.Responsibilities
- Define Vision, Goals, and Strategies
- Collaborate with stakeholders across the enterprise to develop goals, strategies, and roadmaps for digital experiences
- Ensure alignment with organizational priorities
- Discover and Prioritize New Opportunities
- Identify underserved user needs through qualitative research and quantitative analyses
- Create financial models to size and scope new opportunities to prove the value of prioritizing one initiative over another
- Prioritize a backlog of impactful problems to solve for product development and delivery teams
- Conduct market research to identify gaps and trends for Mount Sinai to capitalize on
- Research and benchmark competitors to outperform them
- Prove the Team's Impact:
- Define, monitor, and improve success metrics
- Develop business cases to measure the expected versus actual value realized from digital initiatives
- Measure and improve the ROI of the digital program
- Support Go-to-Market Strategy and Planning:
- Work with multidisciplinary partners across the enterprise to launch new digitally enabled offerings
- Conducting research and planning to ensure a successful launch, product-market fit, and growth
- Manage Stakeholders
- Help coordinate and communicate with a wide range of internal and external stakeholders to plan, execute, and evolve our digital experiences
- Present proposals and recommendations to executive sponsors to drive decisions
- Help build enterprise-wide governance and support for digital initiatives
Qualifications
- Bachelors Degree
- Four or more years of related experience
- Background in analytical and strategic roles
- Technical, design, and data fluency preferred
- Understanding of healthcare preferred
Desired Qualities
- High-Agency: Driven, sense of ownership and personal responsibility, perseverance
- Execution Expert: Proficient in product management best practices in the problem and solution spaces, including discovering opportunities and growing marketing-leading digital products
- Results-Oriented: Action-oriented, driving measurable results for users, stakeholders, and the business. Precise attention to detail
- Effective Communicator: Empathetic listener with strong written and verbal communication skills, capable of presenting to an executive audience
- Advanced Social-Emotional Skills: Relationship-driven, collaborative, humble, and patient
- Quality Decision Maker: Curious, analytical, and critical thinker with top-tier acumen. Strong business, product, and design instincts
- Leader: Capable of leading teams from start to finish, rallying teams in a productive and collaborative manner. Proactively seeks input and buy-in. Drives decisions, actions, and results
Non-Bargaining Unit, M5L - HSO Digital Experience - MSH, Mount Sinai HospitalAbout Us
Strength Through Diversity The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:
- Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
- Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
- Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.
At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally. Explore more about this opportunity and how you can help us write a new chapter in our history!
About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high Honor Roll status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's Best Children's Hospitals ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's The World's Best Smart Hospitals ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.
EOE Minorities/Women/Disabled/Veterans