Digital Product Manager Titusville, NJ (Hybrid 1 Day per week) 12+ Months Web Cam Interview $52/Hr on W2 or $65/Hr on C2C/1099 We need:
- senior Digital Product Manager with experience coming out of large, well known enterprise companies in Healthcare, Pharmaceutical or anything patient related.
- Candidates need to have RECENT DIGITAL PRODUCT MANAGEMENT EXPERIENCE.
- CANDIDATES WITH HEALTHCARE, PHARMACEUTICAL OR MEDICAL/PATIENT EXPERIENCE WILL GET FIRST PRIORITY.
- Candidate will collaborate and develop and executes on the product vision for the digital connected experience for patients, caregivers, and providers across our portfolio.
- This includes having a user-first mindset and helping to build an integrated end-to-end offline and online personalized experience for our patients and their providers, while incorporating the full lifecycle and suite of digital products.
Candidate Must Have's on a resume and for submittal:
- How many years working with: Product Manager
- How many years working with: Digital Solutions
- How many years working with: Healthcare, Pharmaceutical, Medical or Huge, well known Enterprise companies.
Description:
- The Product Manager, on the Digital Products Solutions team, collaboratively develops and executes on the product vision for the digital connected experience for patients, caregivers, and providers across our portfolio.
- This includes having a user-first mindset and helping to build an integrated end-to-end offline and online personalized experience for our patients and their providers, while incorporating the full lifecycle and suite of digital products.
- You will apply our capabilities, technologies, and supplier/partner planning that reflect the evolving and future needs for patients and caregivers.
- In this role, you will build and maintain strong working relationships with partners across technology, marketing, sales, procurement, legal, healthcare compliance, privacy, and legal.
Key Responsibilities:
- Manage relationships with cross-functional and cross-business teams to ensure continuous success of content delivery across the platform
- Develop ongoing subject matter expertise in the content management platform in order to provide first-class customer service for our patients and customers
- Partner with customers and product team to build and configure sites and components within a content management system
- Build and maintain training and support materials such as videos, documentation, guidelines, and knowledge articles
- Troubleshoot issues and research solutions in partnership with our technology team and vendor partners
- Participate in the issue and idea intake process, and appropriately triage requests based on an established demand model
- Partner with key stakeholders to analyze, audit, and govern content and provide recommendations on experiential and process improvements
- Drive an customer-centric mindset to provide the best experiences through our digital products
- Partner with the Product Managers and UX designers to support the execution of key roadmap capabilities and feature enhancements
- Partner with the Insights & Analytics Lead to gather and collect user data to inform accurate and relevant updates to our content experiences
- Provide consultation and guidance on best practices around usage of our digital products
- Participate in user acceptance testing (UAT) on a regular cadence in line with regular release schedules
Experience and Qualifications:
- Minimum of a Bachelor's Degree in Business, Technology, Communications, or related
- 6+ years of relevant experience in content administration and customer service
- Comprehensive understanding and expertise with enterprise Content Management Systems and communication tools
- Highly self-motivated with ability to manage multiple priorities
- Proficient with tools such as Microsoft Office, JIRA, Google Analytics, ServiceNow, and Asana.
- Proactive and very organized with strong attention to detail
- Excellent communication skills, both written and verbal with the ability to interact across all organizational levels
- Experience working within agile methodologies is preferred
- bility to navigate and understand user stories and acceptance criteria is preferred