*This is a hybrid, twice-a-week in office role in Jersey City, Harford, Boston, or Raleigh offices*
About the Role - The Digital Product Management team has responsibility for solving human and business problems with new technology. This role drives the product strategy, product roadmap development, and market delivery/operation of the product offering in assigned business segment. We are looking for a dynamic and detail-oriented Digital Product Manager with a deep understanding of financial systems within the Insurance industry and a strong background in the Majesco Billing System or Guidewire. The ideal candidate will have hands-on experience in managing digital products related to financial applications, driving product strategy, and collaborating across cross-functional teams to deliver high-impact solutions.
Responsibilities:
- Product Strategy and Roadmap: Develop and own the product strategy and roadmap for financial systems and applications, specifically around the Majesco Billing platform.
- Stakeholder Collaboration: Collaborate with stakeholders across finance, operations, IT, and other teams to gather requirements, prioritize features, and ensure alignment with business goals.
- Product Development: Lead the end-to-end product development lifecycle, including ideation, design, development, testing, and launch, while working closely with engineering teams.
- User Experience Optimization: Partner with UX/UI designers to create user-friendly and efficient financial application interfaces that improve customer satisfaction and engagement.
- Data Analysis and Reporting: Use data analytics to monitor product performance, identify areas for improvement, and implement enhancements to drive product adoption and revenue growth.
- Market Research and Competitive Analysis: Conduct market research and competitive analysis to stay current on industry trends, user needs, and competitors' offerings, particularly in financial technology and billing systems.
- Project Management: Oversee multiple product initiatives and coordinate with internal and external teams to ensure timely delivery of product features and functionalities.
- Compliance and Security: Ensure that all financial applications meet regulatory, compliance, and security standards, particularly concerning payment processing and data protection.
- Customer Advocacy: Act as a voice of the customer, providing insights and feedback to continuously improve product features and functionalities.
Qualifications:
Knowledge & Skills:
- A background in the insurance industry or related business environment.
- Strong functional expertise in financial systems and applications, with hands-on experience in the Majesco Billing System/Guidewire/Duck Creek/Origami.
- Experience synthesizing qualitative and quantitative data to drive decisions for building best-in-class digital products.
- Understanding of product lifecycle development.
- Experience defining digital content experiences (experience with insurance products helpful).
- Ability to evaluate, analyze and interpret the voice of the customer through a variety of data sources.
- Ability to be strategic and tactical in day-to-day interactions.
- Demonstrated knowledge of digital channels and platforms (e.g., web, mobile, client PC, partner products, social, video).
- Familiarity with technologies utilized in the industry and the ability to see their impact.
- Good consensus-building skills.
- Ability to convey technical concepts in a clear, understandable way.
- Ability to overcome internal barriers and negotiate resource constraints to produce successful digital initiatives.
- Good communication and presentation skills.
- Prior experience working with 3rd party vendors to deliver results.
- Ability to establish credibility, influence and effective working relationships with peers and stakeholders.
- Comfortable interacting and partnering at all levels across the organization.
- Ability to make decisions in a fast-paced, deadline-driven and rapidly changing environment.
Education & Experience:
- Required knowledge & skills would typically be acquired through a bachelor's degree in business, computer science or related field (or equivalent in experience) with 5 - 10 years or related experience.
- Total individual compensation will take into account a number of factors including but not limited to location, qualifications, scope & responsibilities plus other criteria.