Digital Support Specialist for Field Service
: Job Details :

A Snapshot of Your Day

This position will support the digitalization of various business and IT-related processes for the end users of Field Service (FS) in region North America, focused on the onboarding of FS engineers and technicians into digital projects through transitions to new software, digital processes and content. The Digital Specialist works with teams from various functions to manage procurement, assignment, distribution, setup, and training for mobile devices, software, and network connectivity at project sites. The goal is to empower field service engineers and technicians with the essential tools and knowledge needed to effectively carry out customer projects. With up to 50% travel within region North America, the position requires flexibility and a strong focus on teamwork and training. When not traveling to project sites, the Digital Specialist is based in Orlando (hybrid-office) and participates in departmental digitalization projects!

How You'll Make an Impact

• Enable the business to scale up with new digitalization projects that support continuous improvements for our operations and customers.
• Be an early adopter of new FS applications and processes by testing and implementing new software, technologies, and workflows. Help FS users transition smoothly to the new system. Offer personalized training and understand the needs of field personnel and customers.
• Coordinate and configure the satellite, 5G, and mesh network connectivity options at jobsites including any other required networking technologies.
• Setup, manage and fix iOS devices to conform with internal information security policies where you will collaborate with IT staff, vendors, and users, maintaining detailed documentation for optimal performance.
• Act as a bridge between software product vendors, internal teams, and field personnel, ensuring that the distinct requirements and objectives are met when implementing Microsoft programs, Apple devices, the Salesforce platform, and other software.
• Facilitate the digitalization of field service technical content and data flow to support efficient project implementation.

What You Bring

• Bachelor's degree, or Associate's degree with 4 years of experience, in Computer Sciences, Networking Technology, Information Technology or related field preferred
• 3 years of experience preferred in end-user pilot testing for new software or application enhancements, with ability to document desired changes; performing support activities, individual coaching and trainings, and end-user engagement for software.
• 1 year experience configuring, managing, fix mobile devices on iOS platform.
• Knowledge of networking technologies, including satellite, 5G, and mesh network connectivity.
• Interact effectively with diverse individuals and groups in a global environment, showing communication and collaboration skills. Willingness to support engineers and technicians on off-hour shifts at customer sites.
• Highly proficient in MS Office 365, MS Windows 11 Desktop Administration, Outlook Exchange and related applications, as well as creating user instructions and process documentation for hardware/software settings and updates.

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

About the Team

Gas Services

Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we're also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Check out this video to learn more about Siemens Energy:

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards

• Career growth and development opportunities; supportive work culture
• Company paid Health and wellness benefits
• Paid Time Off and paid holidays
• 401K savings plan with company match
• Family building benefits
• Parental leave