Location: Amherst,MA, USA
Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff.
Job Description:
Amherst College invites applications for the Dining Hall Supervisor position. The Dining Hall Supervisor is a full-time, academic-year position, starting at $21.78 per hour plus shift differential. Given Amherst's distinction as one of the most diverse liberal arts colleges in the country, the successful candidate will demonstrate the ways in which they bring value to and will work towards supporting a broadly diverse community.
The Dining Hall Supervisor is a working supervisor responsible for serving as manager on duty, including working closely with the service staff to ensure all standards are followed, providing excellent customer service, portion, food control, and following sanitation protocols. Coordinates repair calls, maintenance issues, and manage stock levels for all china and equipment needs. Directly manages the meal periods during service and assists as needed. Handles scheduling and payroll, and shares hiring staff duties with the manager. Also, handles employee relations situations, solves operational problems and reports all issues directly to the manager.
The work schedule varies and corresponds to the College's operational needs, but generally is Sunday through Thursday, 3:30 PM to 12:00 AM.
Our work is central to student life, and their needs occur at a variety of times throughout the day, week, and year, and in such, a flexible schedule is required. In addition, the position is designated as providing essential services and may be required to report to work, or remain on duty even when the College is closed.
Summary of Responsibilities:
Supervision
* Supervise a diverse group of staff, including casual and student employees
* Provide and maintain the tools, information and communication, resources, and support for staff
* Assist Manager of Dining Services with performance evaluations, coaching and problem resolution, and creating/updating job descriptions
* Maintain the accuracy of schedules
* Assist Manager of Dining Services with staff training and hiring
Operations
* Provide operational supervision, both directly and in conjunction with the Manager of Dining Services
* Provide consistent and proactive communication of operational and customer needs
* Perform inspections of stations and service areas in support of established standards
* Manage inventory and the organization of necessary products for dining
* Ensure the operation is secure, organized, safe and clean during service and at the close of business
* Maintain a commitment to the quality of our resources and work to prevent loss and eliminate waste
* Promote our standards of quality and service and the safety of our work environment
* Provide limited supervision, including reporting issues, concerns and/or emergencies through the appropriate channels and to the Manager of Dining Services
* Ensure maintenance of the inventory, presentation and cleanliness of all storage areas
* Supervise general cleaning to include floors, counters, equipment, customer use areas such as dining room tables
* Ensure equipment used is in sound, working order; and tools used are properly cared for and stored; report all repair issues; maintenance logs are updated
* Double-check to ensure facility is secured after service
* Provide support for special events on large college weekends
Qualifications:
Required
* High School diploma or equivalent
* Allergen Awareness Certified, as required by the Commonwealth of Massachusetts, or be able to achieve within six months of employment
* Current ServSafe Manager Certification or be able to achieve within ( 6) months of employment
* A valid driver's license and successful credentialing is required in order to operate college vehicles
* Three years of related food service experience, including operational and staff supervision
* Demonstrated leadership skills, including experience handling emergencies, employee relations issues, and leading a team
* Experience with employee evaluations, training, and hiring
* Strong verbal and written communication, interpersonal, customer service, organizational and time management skills
* Able to take initiative, work independently and collaboratively
* Commitment to working with a diverse and inclusive community
* Pre-employment physical/lift test
Preferred
* Food safety, OSHA, and CPR training
Amherst College offers many opportunities for professional growth and development, continued learning, and career advancement.
Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Benefits are an important part of our overall compensation, so it is critical that you review all of the options to ensure it meets your total compensation requirements. Click here for Benefits Information.
Interested candidates are asked to submit a resume and cover letter online at Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled.