Location: Lansing,MI, USA
Director, Broadband OperationsGreat Lakes Energy is looking for a Director, Broadband Operations to direct and oversee our broadband operations and strategic initiatives, ensuring the delivery of high-quality services to both residential and commercial customers.Who We AreFor over 85 years, we have powered rural communities across 26 counties in western and northern Michigan. We serve over 128,000 meters as the third-largest Michigan-based electric utility and the state's largest member-owned power company.We prioritize enriching the lives of our community members. We not only provide electric service, but we also provide reliable and robust fiber technology through Truestream, a communication solutions subsidiary of Great Lakes Energy.We have over 300 employees who are more than just colleagues - we're a close-knit family of diverse professionals united by a shared vision. Our collaborative environment encourages creativity, empowers growth, and fosters a sense of purpose in everything we do.What Your Day Looks LikeAre you ready to lead and innovate in the world of broadband? We're in need of a dynamic leader to work closely with the CEO and other key stakeholders to advance the goal of ensuring our members have access to high-quality, high-speed internet service. If you're passionate about delivering top-quality internet services to residential and commercial customers and have the strategic mindset to drive growth, this role is for you!Lead Broadband Operations: You'll manage our broadband services, making sure we deliver fast, reliable internet that keeps our customers happy.Drive Business Growth: Develop strategies to improve our offerings and stay ahead in the industry.Ensure Compliance: Work closely with regulatory teams to ensure everything runs smoothly and within guidelines.Deliver Outstanding Customer Service: Ensure both residential and business customers get the best possible service, solving any issues quickly and efficiently.Vendor Relationships: Develop and nurture strong partnerships with vendors, ensuring we get the best deals and services.Manage Budgets: Oversee departmental budgets, ensuring resources are used wisely.Lead Projects: From start to finish, you'll be the one planning, executing, and making sure our broadband projects succeed.What You BringA bachelor's degree in business administration or related field is desired, but individuals with a combination of education and experience will be considered.5+ years of experience in broadband or ISP operations, and at least 5 years of supervisory experience.Strong business acumen, leadership skills, and knowledge of broadband technologies like fiber optics.Proficiency in MS Office products.Bonus points if you have a master's degree in business administration and experience at a senior management level.In addition to these requirements, you thrive in a fast-paced environment, enjoy collaboration and strategic thinking, and are highly organized with excellent communication and leadership skills.What's in It for You?You are valuable to us, and our benefits are here to show it. That's why we put employees first - your health, your family, and your development. We have a number of benefits, both traditional and progressive, to support you and your family through life's various stages. Here's just a taste of what we have to offer:The Essentials We foot the bill for comprehensive health insurance benefits. You'll be hard-pressed to find better for you and your family...seriously!Time to Spend Generous paid time off (PTO) puts you in the driver's seat for how you'll use your time.Better Health Through Better Living We believe healthy employees are happy employees. We have a diverse wellness program that provides support and resources for financial and mental wellbeing, as well as reimbursement for wellness-related products such as gym memberships, tennis shoes, and much more!When Life Hands You Lemons GLE knows that sometimes life doesn't go as planned. We offer benefit plans to help soften the blow of the unexpected. Life insurance and short- and long-term disability insurance packages are paid for by GLE.More Time with Your Baby New parents get time off to bond with their new bundle of joy. Parental leave benefits provide two weeks of family-friendly paid leave for moms and dads to bond and care for their growing families. Growing your family through adoption? You're awesome! We may be able to help you with related expenses up to $2,000.Never Stop Learning We hire our employees for a reason, and we want to keep them around. We also want to be an industry leader, so we will train you while you work. If you want to further your career, education or job shadow a different position, we do that too.Keep it Casual When you work for us, you work in comfort. Blue jeans are the norm in our office.Remote Work Few silver linings come from a pandemic, but we count our Remote Work Program among them, offering hybrid flexibility.Riding Off Into the Sunset Your future is important to us and we have the numbers to prove it. We have two retirement savings plans for eligible employees, with participation rates off the chart! A traditional pension and a 401k option? Yes please!How To ApplyThis is more than a job; it's a journey of innovation and collaboration. So, if you're ready to dive into a day filled with challenges, solutions, and making a real impact, come join us. Your expertise will shape the way we power the future.We know your time is valuable and that's why our application is short. Grab your resume and answer a few short questions at the link below.Great Lakes Energy is an equal opportunity provider and employer.#J-18808-Ljbffr