Director, Career Services
: Job Details :

Director, Career Services, LargoThe Director, Career Services, under the direction of the Chief Program Officer, is responsible for providing leadership and direction to WIOA, Adult and Dislocated worker programs, and state and local workforce programs ensuring efficient delivery of services and the achievement of program performance goals. The Director, Career Services will work with partner organizations to achieve program goals and objectives while increasing the number of customers served with quality services. The Director, Career Services is responsible for the overall operation of adult workforce programs, including the programmatic and financial components, and coordination of activities, and generally for assuring that all grant requirements are met promptly.Reporting, Working Relationships, and Classification:The Director, Career Services reports to the Chief Program Officer and supervises the Manager, Career Services and other Career Services staff. The Director, Career Services manages the operations of the Career Services Department and works closely with all Career Services staff.Essential Responsibilities:Staff ManagementManages and supervises the personnel assigned to the Career Services DepartmentProvides guidance and training for staff development and improved performanceEvaluates staff performance and provides guidance for correcting staff deficienciesFacilitates regular strategic staff meetingsConducts weekly one on one meetings with the Manager, Career ServicesOutreach and CollaborationsDevelops strategies to promote positive public relations by establishing good rapport and collaborative efforts with community-based organizations, workforce development organizations, business associations, labor organizations, social service agencies, etc.Ensures that the Career Services staff are attending various job fairs, trade shows, business functions, after-hours business affairs, networking events, community events, etc.Represents Employ Prince Georges and the Prince Georges County American Job Center Community Network at events outside of traditional business hours and functions.Develops customized workforce development programs with strategic partners.Consistently seeks local and regional partnerships to secure additional resources and services to address the workforce, economic, and skills gaps within Prince Georges County.Departmental PerformanceUtilizes labor market information and economic data to design workforce development programs that will meet the needs of area businesses.Develops, implements, and evaluates strategies to ensure that the Career Services Department meets or exceeds programmatic goalsMaintains fiscal integrity of all grant programs Partners with the Ready-To-Work program and Business Services Department to rapidly match entry-level and middle-skilled job seekers with relevant career opportunitiesReportingOn-time submission of weekly, monthly, and quarterly reportsMaintains programmatic impact reports and ensures data is inputted into the appropriate databasesExpectations of EPG Directors:Collaborate with C-level executives and peers to develop Corporate and/or Department strategies for improving programmatic outcomes, increasing departmental capacity, generating revenue, etc.Work with the Division Chief to set departmental objectives and performance targets, and independently lead development and implementation of plans to achieve them.Define the specific content of and delivery methods for internal and/or external programs within the Divisions portfolio, involving department managers and others as appropriate. Lead and/or participate as a subject matter expert in establishment of cross-departmental workflows, communication mechanisms, etc. to facilitated integrated service delivery.Identify, evaluate, propose, and/or build out new programs to benefit EPG and/or its stakeholders, both independently and in collaboration with other members of the leadership team. Locate, assess, and recommend funding opportunities (e.g., grants, sponsors, donors), and pursue them independently or in cooperation with others on EPGs leadership team.Effectively lead direct reports by providing performance objectives, professional development, guidance, and oversight, and drawing on their experiences and expertise to help create and improve Division programs.Find and engage in opportunities to promote EPGs services to potential customers, funders, etc., through speaking engagements, community events, regular interactions, etc.Employ excellent professional judgment in independent decisions and actions as well as other activities, ensuring they are fact-based, logic-driven, and results-oriented.Core Competencies:Domain Knowledge-Broad understanding of the workforce development field, its associated regulations, trends, etc., and detailed knowledge of assigned programs and customer needs.Strategic ThinkingAbility to see beyond tactical management issues to identify enterprise-, portfolio-level opportunities with the potential to advance the EPGs mission.Problem SolvingAbility to critically evaluate needs and/or problems, envision solutions, and identify, analyze, and choose from among alternative courses of action.Innovation and Risk-takingAbility and willingness to think creatively within and beyond current programs and practices to advance EPGs mission, and to promote, defend, and act on new ideas.Program ManagementAbility to manage multiple grants and programs, including budgets, activities, etc., to achieve a set of comprehensive, defined outcomes.Project ManagementAbility to conceptualize projects, develop work breakdown structures and schedules, manage resources, monitor progress and risks, and adapt to issues and changes.People ManagementAbility to effectively manage subordinate managers, cross-functional teams, etc. to operate and continuously improve programs, pursue new initiatives, etc.Relationship BuildingAbility to develop and maintain positive and productive internal and external relationships that facilitate advancement of the organizations mission and goals.CollaborationWillingness and ability to adopt a one team culture, working together with others within EPG to solve problems, pursue opportunities, etc.IndependenceWillingness and ability to work with minimal direction and oversight, recognize and address problems, and employ good judgment on involving others or escalate concerns.Professional JudgmentAbility to weigh the benefits, implications, and risks of multiple options, and make decisions that reflect the best interests of EPG and its clients.About Employ Prince Georges, Inc.We are the bridge between job seekers looking to begin or change careers, and businesses looking for skilled workers to maintain competitiveness in a changing labor market. Our mission is to contribute to the economic vitality of Prince Georges County by providing a demand-driven system that delivers qualified workers to businesses and provides job seekers with opportunities for careers in high-demand/high-growth industries.EPG is part of Maryland Jobs Now (MJN), a network of high-performing, results-oriented workforce organizations that invest in employment and training strategies, services and initiatives, affording Marylanders good-paying jobs in a thriving economy.We Value: