DIRECTOR, CLIENT EXECUTIVE, SECURITIES SERVICES
: Job Details :

Job purposeThe Client Executive group within Custody and Fund Services is responsible for owning, developing and growing our platinum and priority client relationships ensuring client satisfaction, revenue growth and client profitability and efficiency.The Client Executive should fully understand the strategies executed by their clients and look to develop the relationship to enhance the footprint of Citi products with the client. They will be expected to provide cross product coverage, primary focus on Custody, Fund Services, Agency Lending and Collateral.Priority, content and diversity of the work are dictated by the direction and demands of our clients and partners.Key responsibilitiesRelationship ManagementBuild long lasting trusted client relationships be a trusted advisor, act as clients advocate within CitiLeads and coordinates negotiation of all legal contracts and business / risk updates (with oversight from Legal and Product)Provides client with thought leadership on regulatory, industry and product solutionsWork in partnership with Citi teams and the client in order to ensure Citi is a top provider for the clientUnderstands existing and future products to propose recommendationsUltimately responsible for Knowing the Client (KYC) and all associated approvalsFinancialClient facing role responsible for the retention of existing revenue and generating of new revenue with their client through cross-sellingUnderstanding the client wallet, driving organic growth and the identification and execution of cross sell opportunities.Accountable for client profitability and efficiency. Negotiates pricing and terms for new products (in partnership with the Product organization)Delivers the firm: refers business to firm-wide partnersClient SatisfactionServes as an escalation point to engage client where not responsive to document remediation and renewal requests or when Client Service role cannot resolveAccountable for client satisfaction, working with internal teams to ensure quality delivery, adherence with Service Level Agreements and governance of the overall relationship internally and with the clientPerform regular client reviews to determine overall client satisfaction and govern the action plans to address client concerns.Drive continuous enhancement of Citi products and services to our clients working with product, operations and tech partners.Skills15+ years of experience in a global financial institution with experience in Client Relationship management experienceExperience of managing by influence and demonstrated ability to manage complex issue resolutionSelf-starter, good problem solver, results orientedProven track record of cross selling skillsAbility to take ownership and execute solutions with appropriate urgency.Excellent written and verbal communication skills and the confidence to handle external meetings and discussions with Clients.Client Executive must have an in-depth level of knowledge of the Custody and Funds industry, the client segment and good cross product knowledge of the services provided by Citi and the ability to bring all elements together seamlessly thus delivering the right solution for the client.The ability to multi task and constantly assess and change priorities in line with the demands of the business and Client base.Willingness and motivation to maintain a steep learning curve, keeping in tune with the business, client demands and global market developments.A strong understanding of the regulatory, risk and control environment impacting our business.Education:Bachelor's degree/University degree or equivalent experienceMaster's degree preferred------------------------------------------------------Job Family Group: Institutional Sales------------------------------------------------------Job Family:Investor Sales------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:New York New York United States------------------------------------------------------Primary Location Full Time Salary Range:$200,000.00 - $300,000.00In addition to salary, Citi s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Anticipated Posting Close Date:Jul 05, 2024------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries (Citi ) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the EEO is the Law poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting