DIRECTOR - CONTROL MANAGEMENT PROCESS RISK REDUCTION
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DescriptionYou Lead the Way. We ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services (USCS) Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the USCS Control Management Process Risk Reduction team is to drive high-impact change to mitigate operational risk, stepping in when significant issues or events occur to improve processes and controls in partnership with business and technical leaders across the enterprise.We are looking for a Director of Process Risk Reduction to lead a team focused on driving step-function change to ensure control management is embedded in the day-to-day operations of our organization. This is an ideal opportunity to develop a deep understanding of a business that is at the forefront of innovation in the industry and broadly collaborate across business units, functional areas, and geographies.How will you make an impact in this role?Develop a comprehensive process risk reduction strategy, aligning risk reduction initiatives with the organization's business objectives and overall risk management frameworkProvide strategic direction to senior management on process risk issues and mitigation strategiesProactively identify and prioritize areas within business unit (BU) processes requiring risk reduction and coordinate efforts across First Line of Defense (1LoD) risk identification teamsLead high-priority, high-impact initiatives to ensure timely resolution of vertical and horizontal issues within and across BUsConduct independent root cause analyses to identify vulnerabilities, prevent potential operational risks, and inform control design and enhancementSupport BU with design of controls and processes, including modifications to enhance processes/controls to improve proactive risk mitigationsOversee independent testing of issues to ensure effective resolutionMonitor and track the implementation of process changesCultivate a culture of risk awareness and ongoing improvement within the team and the broader organizationShare insights, better practices and themesLead and develop a team of four Minimum Qualifications6+ years experience in operational risk managementExcellent project management, communication, and interpersonal skills, with an ability to interact and obtain consensus from senior BU/tech colleaguesExpertise in process governance, with a track record of establishing and coordinating decision-making processes that align with policies, regulatory frameworks, and/or operational standardsStrong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectivelyProven history in leading teams, spread over geographies and with varying backgroundsExperience within financial services industryPreferred QualificationsManagement consulting and/or business transformation experienceBachelor's Degree or equivalent experience in Finance, Business, Risk Management, or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageousExperience in at least one of the following:Identifying and prioritizing areas that require risk reductionManaging process risk reduction initiatives to ensure timely resolution of high priority/high impact issuesAnalyzing root causes to identify process vulnerabilities and prevent potential operational risksConducting independent testing to ensure complete & effective issue resolutionMonitoring and tracking process changes to ensure they are effective in reducing risk and align with the risk appetiteQualificationsSalary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the Know Your Rights poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Job Field: RiskSchedule: Full-time