Director, Customer Experience San Francisco, California, United States
: Job Details :

At Forge (NYSE: FRGE), we know our team is our greatest asset. As technology innovators in the private market, our vision is to deliver a richer future for everyone. We live that vision through our values of being bold, humble and accountable.

The Role:

We are seeking a dynamic Director, Customer Experience to play a critical role in driving the company's product adoption, overseeing product demonstrations with clients, partnering with product and sales on go-to-market strategies, and providing customer insights to stakeholders. The ideal candidate will possess a blend of business acumen, market insight, project management skills, empathy for customer needs, and cross collaboration skills to guide our product adoption to new heights.

Location: This will be a hybrid role where you'll be onsite 2-3 days a week in our San Francisco or New York office.

Responsibilities:

• Customer Success: Resolve issues for customers with our product, with ongoing updates of new features, continually delighting them with a positive, customer-centric attitude.
• Driving Customer Goals: Serve as a key liaison to align customer goals with product capabilities. Gather customer feedback and inform product strategy.
• Go-To-Market Strategy: Collaborate with the product, sales and marketing teams to develop and implement effective go-to-market strategies for new product launches and updates.
• Customer Engagement: Lead high-impact demonstrations of our products to customers, showcasing the value and capabilities of our solutions.
• Client & Prospect Outreach: Coordinate and execute proactive customer engagement and outreach programs to build and maintain relationships with clients and prospects.
• Cross Collaboration: Foster a culture of innovation, collaboration and accountability.
• Market Analysis: Conduct market research to identify trends, opportunities, and competitive threats.

Qualifications:

• 6 to 10 years experience in Customer Success, Product, Operations or Sales role
• Knowledge of Sales/Operations/Product workflow
• Excellent communication and project management skills
• Private secondary market knowledge

For residents of San Francisco/Bay Area, CA or New York, NY the annual salary range for this role is $165,000 - $175,000 + annual bonus.

Forge is proud to be an equal opportunity employer and values diversity at our company.

Apply for this job#J-18808-Ljbffr