Location: Boston,MA, USA
firstPRO is now accepting resumes for a Assistant VP of CRM in Boston, MA. This is a direct hire role and onsite.
Position responsibilities Include:
Lead strategy, planning, development, release and operations of university wide applications and data integration services
Oversees direct staff who have full-service ownership responsibility for various CRM functions within Applications.
Foster staff development.
Coaches and manages director level resources, is responsible for vendor relationship management and the implementation of efficient business processes, aligning with industry best practices.
Partner with central business owners as well as other university stakeholders to develop solutions to address their needs, and to set priorities and time frames for support and maintenance; ensure open and effective communication between the various application teams and stakeholders. Lead strategy, planning, development, release and operations of university wide applications and data integration services.
Perform the critical role of service owner or oversee the service management for CRM related applications.
Key activities include leading the implementation of software development and support best practices, providing leadership and team building actions, fostering collaboration with other areas of IS&T and business areas, assessment and implementation of vendor packaged solutions.
Required Skills
Qualifications:
Education:
o A bachelor's degree in a technology or business-related field such as computer science, information systems, mathematics, or business administration is required.
o A master's degree or relevant experience or certifications (e.g., PMP, Scrum, ITIL, TOGAF) is preferred but not required.
Experience:
o Minimum of 12 years of direct experience, with 8 years in a leadership role.
o Experience in Higher Educations is desirable.
Technical Skills:
o CRM expertise: Significant knowledge of CRM solutions use in Higher Education such as , Blackbaud, Slate, and/or Liaison is essential.
o Data integration: Knowledge of integrating CRM systems with other applications and data sources.
o Software development: Understanding of software development best practices and methodologies.
o CRM governance: Ability to establish and enforce CRM governance processes and policies, ensuring data quality, security, and compliance.