Location: Miami,FL, USA
We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.
This role is responsible for developing and managing the Import Brokerage and Customs Compliance for US and Mexico.
KEY ACCOUNTABILITIES
* Define product vision, strategy, and roadmap. Serve as the organizational authority on conducting research and analyzing data in order to develop a comprehensive understanding of customer and market conditions that enables maximum return on investments
* Solid relevant product domain expertise and industrial knowledge; import and Export regimes and customs declarations domain knowledge and exposure is essential
* Customs clearance and documentation expertise around all import/export documents like bills of lading, commercial invoices, and customs forms; ensure accuracy and completeness to avoid delays
* Product Management - drive product development, monitor all aspects of a product life cycle, including long and short-term development and marketing
* Perform analyses to stay abreast of trends in the marketplace to ensure the product's competitive position
* Own prioritization process through empirical process and use of industry standard processes, such as Business Value Scoring
* Responsible for managing the definition, development and delivery of a significant product or service within the product development and engineering program, ensuring alignment with customer requirements
* Customer value management - select appropriate customers to work with from suite of current users
* Engage with customers to establish pain points and work with business & delivery teams to create solutions that provide value
* Manage product marketability and commercial success - define/support the development of new product business case, improvements to existing products, and business ventures; work with Commercial Team to support presales, customer engagement, and product implementation and launch activities
* Own benefit realization process and evaluate success upon delivery completion - develop targets and track KPIs, Product Metrics & software analytics and present these to senior stakeholders on a regular basis
* Work with internal and parallel project teams to support/manage all aspects of in-life products and responsible for continuous product development
* Making sure shipments comply with ever-changing trade regulations and specific customs requirements of the destination country
* Liaising with customs authorities to answer questions, address issues, and facilitate the smooth clearance of goods
* Investigating and resolving any customs hold-ups that may arise due to missing paperwork, discrepancies, or restricted items
QUALIFICATIONS, EXPERIENCE AND SKILLS
* A senior professional - minimum 6 years senior management experience within Freight Forwarding and Logistics who has covered all facets of customs for freight in a previous career
* Proven track record in general management, preferably in a multinational environment. He or she will have significant experience in managing cross-functional teams and will have demonstrated success and accountability for results
* Successful management of all key stakeholder relationships including shareholders and external government agencies
* Advanced knowledge of logistics processes, security procedures and protocols pertaining to freight forwarding; focus is on ocean freight but a sound understanding of the entire logistics industry will be a benefit
* Aware of new developments in the industry including index-based pricing, client carrier contracts around AFFA, marketplaces/platforms, new risk management tools and a clear understanding of digital transformation
* Ability to benchmark with industry to evaluate and assess/manage business operations and opportunities
* Strong negotiator and a self-starter who can adapt to stressful environments by using a sociable but firm approach and engendering trust and integrity
* Strong leadership skills and the ability to motivate, develop and encourage others to positively contribute to business goals and objectives
* High-level analytical, conceptual and problem-solving skills
* Strong commitment to client service excellence with the ability to build solid relationships
* Experience in navigating structures, bureaucracies, and decision-making systems of large multinational corporations
ABOUT DP WORLD
We deliver these services through an interconnected global network of 128 business units in 60 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.
Our dedicated, diverse and professional team of more than 53,220 employees from 131 countries is committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships - with governments, shippers, traders, and other stakeholders along the global supply chain - relationships built on a foundation of mutual trust and enduring partnership.
We think ahead, anticipate change and deploy industry-leading technology to further broaden our digital vision to disrupt world trade and create the smartest, most efficient and innovative solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.