Are you a highly organized go-getter with a passion for the beauty industry?
Do you thrive in a fast-paced environment and enjoy tackling challenges with creative solutions? If so, we want to hear from you!
As the Director, E-Commerce & E-Retail, you'll be the strategic mastermind, data wiz, and inspiring leader driving our online sales to new heights. You'll collaborate across teams, and craft innovative strategies to optimize our online store, ensuring a seamless and profitable customer experience.
Key Responsibilities
E-commerce Strategy:
- Develop and execute comprehensive e-commerce and e-retail strategies that align with the company's overall business goals.
- Conduct market research and competitive analysis to identify growth opportunities and potential risks.
- Develop and implement pricing strategies to optimize profitability.
- Develop and implement strategies to increase online sales, conversion rates, and average order value.
Vendor Management:
- Drive Amazon & Shopify Operating Plan to deliver growth and profitability.
- Manage relationships with third-party vendors and partners involved in e-commerce operations.
Customer Experience:
- Develop and drive initiatives to enhance customer satisfaction, retention, and loyalty.
- Identify strategies and improvements of the customer journey with a customer-centric approach
Digital Marketing:
- Work closely with the Marketing Manager to develop and implement effective digital marketing campaigns, including SEO, SEM, social media, email marketing, and content marketing.
- Leverage data analytics to track key performance indicators, identify trends, and make data-driven decisions.
Team Leadership:
- Lead and manage a team of 2 e-commerce professionals, providing guidance, mentorship, and development opportunities.
Qualifications and Skills
- 10+ years of experience in e-commerce management.
- Proven track record of successfully driving online sales and revenue growth.
- Deep understanding of e-commerce platforms, technologies, and industry trends
- Strong analytical skills and ability to leverage data to make informed decisions.
- Excellent leadership and communication skills to effectively manage teams and collaborate with cross-functional departments.
- Ability to adapt to a fast-paced, ever-changing e-commerce environment.
Additional Desired Skills
- Experience with Shopify and Amazon.
- Proficiency in digital marketing tools and analytics software.
- Strong project management skills to effectively manage multiple initiatives.
- A passion for e-commerce and a customer-centric mindset.
What We Offer:
- Competitive salary and benefits package
- Hybrid work model
- 401k plan with company match
- Generous employee discount
- Opportunity to work in a dynamic environment within the beauty industry
- Gain valuable experience in e-commerce operations
- Be part of a supportive and collaborative team