Location: all cities,CA, USA
The Director, Entertainment Technical provides leadership and oversight of all Technical functions within the Entertainment Department. The Director is responsible for management of all technical standards, procedures, systems, equipment and staff of Technical Entertainment as well as long term planning of processes, functions, budgets, organization and other projects as assigned and/or necessary. The Director interfaces and partners with Entertainment Creative Development, Entertainment Production and Entertainment Operations on current and new content/projects including but not limited to events, new character and/or show development, show quality support and special projects. In addition, they will collaborate with Intellectual Property holders, vendors and/or internal partners (Tech Services, Food & Retail, Park Ops, SECS, etc.) as needed on all issues related to Entertainment Technical support. The Director may provide support, leadership and direction to the entire Entertainment team as needed to ensure the best guest experience, team member satisfaction and financial returns, aligned with goals established by the Senior Vice President and Company.
Job DescriptionSalary Range: $120,000.00 - $140,000.00
QualificationsKEY COMPETENCIES
USH Entertainment Department is committed to promoting a collaborative, productive, inclusive and engaging workplace for all Team Members. We require Management to lead by example promoting a professional, inspiring, fun, and teamwork-oriented work culture.
General Knowledge and Skills Required: Managers shall have the ability to read, interpret and follow documents such as safety rules, operating and maintenance instructions and procedure manuals. The Manager shall be able to write reports, business correspondence and procedure manuals. Manager will be able to effectively communicate, present information, and answer questions in one-on-one and group settings.
Communicating and influencing: Managers are required to communicate effectively with people at all levels in the organization, including providing specific, timely feedback to managers and others to work together more effectively.
Managing Others: Identify required skills and criteria to ensure best quality hiring. Demonstrate the ability to assess performance and take appropriate coaching, corrective action, or termination if necessary. Coach and develop Team Members for current and future responsibilities. Communicate performance goals and standards routinely so that Team Members understand expectations and how they are linked to organization and department vision, values, and goals. Provide regular, specific feedback that Team Members can use to continuously improve performance. Demonstrate a commitment to organizational initiatives with words and actions. Encourage Team Members to contribute, recognizing, reinforcing, and rewarding contributions. Encourage Team Members to be innovative and willing to take risks, tolerating well-intentioned mistakes.
Quality and partner focus: Continuously look for ways to refine and improve work processes to achieve better results. Follow through on commitments made to internal and external partners.
Maximizing resources: Work collaboratively with all Team Members in the organization and support others when requested. Seek expertise, advice, and perspectives from a variety of sources both within and outside the organization to ensure a high work standard and an engaging culture for Team Members. Maintain a productive balance between the concern for people and concern for work results.
Project Management: Design/develop plans for accomplishing objectives, monitoring status, and providing regular status updates. Provide relevant information to others in a timely manner and follow through with commitments made to others. Recognize the broader implications of a project; doing all that should be done, not just as directed.
Learning and adapting: Remain productive during periods of ambiguity, uncertainty and change. Demonstrate a willingness to take on new challenges, responsibilities, and assignments. Proactively utilize slower periods to improve work and or work environment, equipment maintenance, archiving, general organization, etc.
Leadership: Set a positive, productive and communicative tone as a leader in the department. Partner with the leadership team when representing policies and procedures, remaining positive with Team Members, and voicing concerns directly to leadership. Consistently exhibit an “open door” demeanor which fosters approachability, professionalism and openness. Be available to all Team Members equally, treating all Team Members fairly. Promote healthy, collaborative and positive tone/vibe in venues, areas and/or elements.
Additional InformationAs part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.
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