Director-Investigative Service
: Job Details :

DescriptionYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?This position is responsible for supervising all Global Security investigative activities and personnel within an assigned geographic area. The position is also expected to work aggressively with local management, local law enforcement and service establishments to develop and implement proactive fraud prevention policies, procedures and programs. Develop, communicate and enforce security policies and procedures for employees and contractors.LeadershipProvide leadership for a team of professionals located throughout the assigned geographic area including review of investigative assignments.Manage and maintain effective working relationships at the highest level with various business partners and local law enforcement agencies throughout area of responsibility.Develop process improvements and implement where applicable.Plan and monitor expenditures within a budget.InvestigationsContribute to the reduction and control of fraud losses by effectively directing investigations of suspected fraud against American Express and its subsidiaries.Prioritize investigative requests received from the Company's fraud control units as well as those received directly from Global Security management and law enforcement.Personally conduct sensitive investigations as needed.Minimum QualificationsMust possess strong leadership skills to effectively manage a team of professionals and interact with other business leaders and law enforcement.Must be able to work independently while keeping the Regional Vice President apprised of situations as they may occur.Must have 5-10 years combined experience in one or more of the following: law enforcement, security management, investigations, and people leadership.Preferred QualificationsMust have a thorough and highly developed understanding of corporate investigations.Professional certification in security management or investigations is a plus.Bachelor's or other 4-year degree may be required. Preferred fields of study include business, computer science, criminal justice, and social sciences.Strong investigative/analytical capabilities are essential along with a good understanding of the fraud environment within the assigned geographical areas.Must be thoroughly conversant with local prosecutorial guidelines and associated criminal laws.Must have an understanding of privacy laws and the Company's privacy code to know what information can be shared with law enforcement and other parties.Must have strong organizational managerial and communication skills to effectively direct security activities in a culturally diverse work force and handle emergencies and stressful situations calmly, quickly and professionally.Ability to self-motivate, lead and inspire others to overcome obstacles and achieve goals together with the ability to resolve conflict and lead by example in a team-based environment.Excellent organization, communication and computer skills.QualificationsSalary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.Job Field: SecuritySchedule: Full-time