Director, IT Processes & Operations
Hybrid in Newark, DE or Yulee, FL
The Director, IT Process and Operations plans, directs, and manages department activities that support the enabling functions in IT. (IT is referred to as BIS – Business & Information Services). This position will report to the Assistant Vice President of Enterprise Applications and will be a key member of the BIS leadership team and will work with the CIO, other IT leaders and business leadership across the enterprise. This is an important role which is key for improving the effectiveness of the IT function and ultimately impact the value that IT delivers for the enterprise and will be responsible for many initiatives to support our growth and technology roadmap.
What you'll be working on:
- Own and direct the budgeting process for BIS function and BIS projects. Identify opportunities to realize synergies and savings by rationalizing tools. Establish and manage department budget.
- Lead the project management competency for the function and provide direction to the specialize project managers on BIS staff. Participate in the project management practice enterprise wide.
- Initiate process improvement, develop and implement solution plans. Develop and improve department processes in keeping with industry trends and standards.
- Manage and direct technology purchasing. Manage key vendor relationships, realizing efficiencies by effective contracting and technology selection. Work closely with Corporate purchasing.
- Collaborate with department leaders to improve overall department function
- This role will be called upon to lead other enabling areas such as Disaster Recovery Processes, Change Management and Operational Improvements.
- Participate in activities related to acquisitions and divestitures on behalf of BIS. Participate in due diligence. Develop and support the IT plan related to acquisitions and divestitures through other BIS functions.
- Own and drive special projects
- Co-ordinate the Business Liaison activities (often called BRM) and work closely with other business units.
- Liaison for BIS for audit and associated activities.
Additional responsibilities:
- Complete written/electronic daily/weekly/monthly reporting requirements.
- Provide management with performance feedback and documentation as needed.
- Secures materials and other resources that are needed for the department.
- Performs other related duties as required to include participating in the on call rotation.
Who you are:
- A strong generalist that has proven real world experience operating at the scale of CHPK level
- Ability to pivot into any of the technical or administrative areas needed to support BIS.
- Needs someone that has breadth of experience across different IT areas even from a smaller organization. Strong project management experience
- Bachelor of Science degree in Engineering, STEM or Business preferred. (Any other bachelor's degree with relevant experience in technology is preferred as well)
- Ten to Fifteen years technology leadership experience
- Proven Leadership and Communication skills. Ability to see and create the future. Communicate ideas well and sell through the organization.
- Ability to design and implement processes that are pragmatic and deliver results.
- Service Orientation and People Skills. Strong sense of customer service and empathy. Willing to go the extra mile for users and business stakeholders. Ability to gain support and trust from business partners.
- Broad set of IT skills and proven technical ability in multiple IT domains
- Strong attention to detail and the ability to execute
- Experience running helpdesk, IT operations, service management
- ITIL certification preferred. PMP certification preferred
- IT Business Relationship Management
- Continuous improvement – Lean / Six Sigma exposure - Green or Black belt
- Prior experience establishing and managing department budget.
- Utilities experience a plus but not mandatory
- IT Purchasing and contracting experience
Where you'll be working:
- Hybrid with periodic travel as needed for business needs.
Benefits/what's in it for you?
- Competitive base salary.
- Fantastic opportunities for career growth.
- Cooperative, supportive and empowered team atmosphere.
- Annual bonus and salary increase opportunities.
- Quarterly recognition events.
- Wellness initiatives and community events.
- Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
- Paid time off, holidays and a separate bank of sick time!