Director & Manager, Senior Relationship Management Office
: Job Details :

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make ameaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visit CIBC.comWhat You'll Be DoingReporting to the Head of the US Capital Markets Senior Relationship Management Office (the “US SRMO”), Director & Manager will help establish the US SRMO and eventually oversee it's day-to-day functioning. The US SRMO is intended to lead collaboration across the platform of identification and coverage of the most important US clients. The purpose is to “institutionalize” such target US client relationships and help evolve them into sustainable long term revenue contributors with multiple touchpoints across the platform. The US SRMO would confirm and/or establish comprehensive coverage teams against each such target client and coordinate visits to the clients to discuss holistically our Bank's capabilities and identify opportunities to do more with the client and/or improve the existing dialogue. Moreover, the US SRMO will track and measure relationship progress and hold quarterly internal meetings about each of the targeted clients to discuss such progress and identify opportunities to advance the relationship. The US SRMO in coordination with the specific product coverage teams will decide whether a client should be added or subtracted from the target client list and identify what activities might further advance the relationship.Working closely with the Head of US Capital Markets and other key stakeholders, the US SRMO would also help identify strategic gaps and opportunities for the development of services and products meeting clients' needs. The Director & Manager of US SRMO would help document such gaps and coordinate with Head of SRMO and Strategy & Corporate Development on opportunities to address such gaps.Working closely with the Head of US SRMO and other key stakeholders, Director & Manager of US SRMO would be responsible for establishing the “plumbing” for the US SRMO. This includes, among other things, coordinating the identification of clients to be included within the SRMO mandate, establishing a business intelligence strategy to support the SRMO mandate, and building an ongoing value add reporting function as well as ad hoc analysis and project support for the US SRMO. Once the US SRMO has been established, the Director & Manager of US SRMO would be responsible for running its day-to day activities. The role would help coordinate Head of SRMO client visits, including collaborating with the relevant Lines of Business and developing materials to be presented to target clients. It would also coordinate internal presentations for US SRMO reporting. The role would expect to grow a small team of customer-centric analytics and reporting professionals, collaborating with both the IT organization and Lines of Business to turn data into actionable business insights. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.How You'll SucceedProject Management and Maintenance Working with the Head of US SRMO, develop and stand up the US SRMO in collaboration with other stakeholders, including enterprise Senior Client Office, Strategy & Corporate Development, Lines of Business and key infrastructure partners.Manage the US Target Client ListEstablishing metrics by which to identify US SRMO target clients and measure successTrack coverage models for key clients on the US Target Client ListDocumenting client coverage teams and establishing processes for tracking and reporting on target client activity across the platformEstablishing and coordinating regular client reviews among all stakeholdersUse data analytics, develop presentation materials and coordinate client visits and follow up in accordance with the US SRMO mandate Analytics & Reporting Partner Relationship Management – Act as the lead point of contact for key stakeholders in tracking activity with target US SRMO clients, reporting to Head of SRMOAd Hoc Analyses – Lead development of ad hoc analyses to measure the success in evolving target client relationships and the US SRMO effectiveness overall. Complete complex client and product analyses utilizing a variety of structured and unstructured data sources.Insight Generation - Develop and effectively share data driven insights with a wide variety of audiences. Thought Leadership – Lead development of value-add ideas with respect to how the US SRMO works and can be most effectiveProject Support and Business Case Development – Lead the team's support of key initiatives identified by the US SRMO for consideration by relevant businesses and Strategy & Corporate DevelopmentReporting – Lead US SRMO's development and production of ongoing value add reporting related to key client trendsBusiness Intelligence Provide actionable insight to inform broader level strategy for the US SRMO and overall coverage of top US clientsDefine measurement strategies to quantify the performance of the US SRMO and its mandate of increasing target client revenue and product use countCollaborate with teams to build scalable and insightful reports and dashboards for key stakeholdersVisualize and communicate analyses to the business, including building scalable and insightful reports and dashboardsValues matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.At CIBC, we offer a competitive total rewards package. This role has an expected salary range of USD$136,100 to USD$181,400 for the New York, NY market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which also may include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee's needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays, and 401(k), in addition to other special perks reserved for our team members.Candidates hired to work in other locations will be subject to the pay range associated with that location. Additional total compensation and benefits details will be provided during the hiring process.What CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact ...@cibc.comYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Job LocationNY-300 Madison Ave., 8th FloorEmployment TypeRegularWeekly Hours40SkillsBusiness Effectiveness, Business Processes, Capital Markets, Critical Thinking, Customer Experience (CX), Customer Service, Leadership, Long Term Planning, Strategic Objectives, Waterfall Project ManagementSummaryLocation: New York, NYType: Full time