Description
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
CVS Health is seeking a Director of Price & Value Innovation to lead and facilitate the design and implementation of integrated category-level price and value strategies that drive customer value perception in alignment with category roles and overall sales, trip, and margin objectives. You will work within the Price & Value team, partnering with peer-experts focused on innovating and executing everyday pricing, promotion, and coupon strategies as well as category merchants responsible for overall front store category strategy and financials. You'll also have the opportunity to gather internal and market data, conduct robust analyses, develop customer and category insights, test & learn, and deploy refined price & value strategies within the CVS Pharmacy front store business. Successful candidates will be strategic thinkers with the ability to structure and solve complex problems in a fast-paced and dynamic environment. Clear, compelling storytelling with the ability to impact and influence stakeholders at all levels will also be critical to this role.
Responsibilities Include:
- Lead a team of 2-4 direct reports
- Structure and execute robust internal and external customer & category analysis to identify opportunities to drive customer value perception
- Develop and evaluate alternative scenarios via business case development, P&L proformas or expected results / success criteria
- Develop and implement category-level test & learn agendas including hypotheses, test design, measurement & implications for the business
- Facilitate and build category-level pricing and promotional strategies that are aligned to merchant category strategies, roles & intent
- Create and manage multi-dimensional, multi-year roadmaps and implementation plans, including reporting & measurement to continually refine results
- Build trusted and collaborative relationships with colleagues across the Front Store organization including merchandising, marketing, loyalty, store operations, data science
- Present facts and recommendations in a compelling story that brings audiences along, in forums that include structured working sessions and leadership strategy discussions
Required Qualifications
- 10+ years of relevant experience in either Management Consulting or Retail/CPG
- Merchandising familiarity - understanding of retail merchandising basics (i.e., Category Management), and merchandising organizational structures and processes
- Mastery of Microsoft Excel and PowerPoint
- Experience leading, developing, and managing a team
- Analytical and problem-solving skills
- Ability to concisely present to senior leaders and build trust
- Willingness and ability to travel up to (25%)
- Ability to operate in an ambiguous, innovative environment
- Ability to learn quickly and think critically in white space
- Ability to create & tell a compelling story telling across teams & levels
Preferred Qualifications
- Consulting experience
- MBA
- Team Leadership experience
- Previous Management Consulting experience for a top tier firm
- Specific experience in Retail category management, CPG, or vendor management leading strategic commercial projects with significant business impact
- Retail/CPG experience and/or experience analyzing large customer / transaction data sets
Education
Bachelor's Degree or equivalent work experience