Director of Banquet Operations
: Job Details :

The Director of Banquets will be responsible for providing leadership, training, support and actively manage all levels of the banquet staff. Qualified candidates will possess the skills needed to facilitate up to 150 events a month varying from small meetings to conventions to fundraising galas toweddings.Who we are:Across Turning Stone Enterprises, you'll find that people take pride in the work they do and the team they're a part of. You'll hear it in the stories of countless veteran employees who have built their careers here. You'll see it in action during recognition awards and events like our employee carnival, art show, holiday gatherings and more. You'll also feel it from your team members, who are committed to being first within our team, looking out for each other even during challenging times. We know that when we create opportunities for people to thrive and develop their skills and careers, that not only enriches their life but the lives of others.What you will Do as a Banquet Director?* Provide leadership, training, support and actively manage all levels of the banquet staff.* Trains, evaluates and schedules Banquet colleagues in accordance with the standards of the company policies and guidelines.* The ability to hire, train, motivate, discipline, direct, and supervise the work of the colleagues in the Banquet Department.* Participate with annual financial and capex budgeting process.* Awareness of banquet and catering industry trends of food, beverage and service with focus on frictionless experiences, profitability and environmental impact.* Review schedules all banquet colleagues to maintain the service standards of Turning Stone Casino Resort while operating within budgeted labor cost guidelines.* Ensure proper care, security and maintenance of hotel equipment through supervision of service personnel.* Ensures daily housekeeping program to include storage and operational areas and colleague appearance.* Coordinate and ensure the needs of the Catering department with the managers of interrelated departments are met timely.* Ensures that payroll and gratuity reports are prepared accurately.* Attend and participate in all required meetings but not limited to the following: Banquet Event Order Meetings, Preconvention Meetings, Client and Group Organizers, Entertainment Catering, Special Events - Internal and External* Communicate with the group hosts and event organizers to review event details of the functions.* Organize and orchestrate any last-minute changes or details to functions.* Ensures the set-up and service of contracted functions meet guest's expectations and Turning Stone standards.To Be Successful in this Role You'll Need:* Have a minimum of 5 years of experience in similar position, preferably in luxury environment.* Have in-depth knowledge and functionality of Delphi.* Willing to work a flexible schedule and holidays.* Be a self-motivator and motivator of others.* Work in a safe, prudent and organized manner.* Have an in-depth knowledge of food and preparation* Have in-depth knowledge of wine and spirits* Be able to relate to all levels of guests and management.* Reading, writing and oral proficiency in the English language.* Have the ability to handle multiple tasks at one time.* Have excellent communication and organization skills* Be able to consistently delight and satisfy our guests* Have the ability to handle guest requests in a detailed manner* Must have excellent attention to details, and extensive service knowledge* Excellent leader and trainer.* Strong interpersonal skills.What we Provide:Turning Stone Enterprise offers a wide range of benefits including comprehensive medical, dental and vision plans, 401(k), life insurance, parental benefits, adoption assistance, paid time off program with paid holidays and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.#LI-DNI