Director of Behavioral Health and Clinical Services
: Job Details :

The Director of Behavioral Health Operations and Clinical Services oversees all aspects of clinic operations and clinical services, ensuring efficient and effective delivery of behavioral health services to our clients. This role serves as a liaison between providers, administration, and supporting departments within YSS. The Director supervises Intake Specialists (IS) and Administrative Specialists (AS) within the Behavioral Health Outpatient Clinics, ensuring a welcoming and professional environment for all clients and visitors.This individual provides overall leadership and direction for clinic operations, assists with the planning and growth of the clinic, and balances the urgency of tasks to ensure timely services are provided to clients and staff. The Director maintains data integrity and confidentiality when working with the Client Management System (CMS).Additionally, the Director provides clinical expertise to enhance the effectiveness of services and ensures that YSS outpatient behavioral health services meet professional and ethical standards. This role oversees the development and design of treatment and quality management measures, such as outcome studies, client satisfaction surveys, and other reports that measure treatment effectiveness. The Director also provides oversight and leadership of clinical operations and clinicians, offering mentoring and supervision to licensed therapists and other clinical providers. The Director may also carry a client caseload and serves as a role model in providing quality care.ESSENTIAL FUNCTIONS/TASKS/EFFORTLeadership and Strategy:Develop and implement a comprehensive strategic plan for the Behavioral Health Outpatient Clinics, aligned with YSS mission and vision.Lead and mentor a team of Intake Specialists, Administrative Specialists, and Welcome Team teammates, fostering a culture of collaboration, accountability, and continuous improvement.Partner with the VP of Programs (Behavioral Health) and other YSS leaders to ensure seamless integration of clinic operations with broader organizational goals.Identify and implement process improvements to streamline operations, maximize efficiency, and improve client service delivery.Conduct regular data analysis to identify trends, track performance metrics, and identify areas for optimization.Maintain credentialed status to provide clinical supervision to interns and temporarily licensed therapists.Provide high-level clinical expertise to ensure the effectiveness of behavioral health programs and outcomes.Provide supervision, consultation, orientation, and training to behavioral health professionals.Meet with assigned supervisees regularly, providing support for their professional growth, career development, and/or disciplinary intervention as deemed necessary.Provide leadership and consultation to help in the growth of behavioral health services.Collaborate with Behavioral Health Leadership as a member of the leadership team. Oversee the implementation and ongoing fidelity of evidence-based practices.Provide trainings to other departments or within the community as determined necessary.Change Management:Champion and lead the implementation of new initiatives and programs within the Behavioral Health Outpatient Clinics, in collaboration with the VP of Programs (BH).Effectively communicate changes to team members and stakeholders, addressing concerns and ensuring smooth transitions.Develop and implement training programs to equip team members with the skills and knowledge necessary to adapt to new processes and procedures.Foster a culture of innovation and continuous improvement, encouraging team members to identify and propose operational improvements.Sales and Business Development:Develop and execute strategies to expand the reach of the Behavioral Health Outpatient Clinics and increase client volume and retention.Build strong relationships with referral partners and community agencies to generate new client leads.Work collaboratively with the YSS Business Development team to promote the clinic services to the target population.Financial Management:Develop and manage the budget for the Behavioral Health Outpatient Clinics, ensuring financial responsibility and efficient resource allocation.Monitor clinic revenue and expenses, identifying and implementing cost-saving solutions.Work with YSS leadership to secure funding and resources to support clinic operations and growth initiatives.Manage to aggressive financial goals in support of the agency mission.Ensure that risk management standards are observed and that there is a safe and secure program structure within facilities.Set and evaluate staff production quotas. Authorize expenditures within budgetary limits.Patient Experience and Outcomes:Oversee the delivery of best-in-class patient experiences, ensuring that clients receive high-quality care in a compassionate and supportive environment.Collaborate with the VP of Programs (BH) to develop and implement strategies to improve patient outcomes and satisfaction.Identify opportunities to refer patients to additional YSS resources that can provide complementary services and enhance overall outcomes.Therapist Responsibilities:Provide therapeutic treatment in individual, group, and family sessions.Document all client interactions as per agency using proficient computer skills.Meet agency-established expectations for the average of client services provided in a week/month.Communicate and collaborate effectively with coworkers, youth, families, and other entities involved in the care and treatment of the identified client.Participate in required activities to maintain fidelity of evidence-based practice.Provide crisis intervention to youth and families as needed, including in emergency situations.Share on-call rotation periodically to support after hours and on weekends.Attend all mandatory meetings and trainings.Lead and manage clinicians, ensuring they meet required supervision and licensing requirements.Review the operations and work product of temporarily licensed clinicians, including signing off on notes after comprehensive review for compliance.Lead case reviews to ensure the clinical team aligns with the clinical philosophy of YSS.Create safe spaces for clinicians to share case studies, provide and receive mentorship, and develop camaraderie and community while building confidence as clinical providers.Employee Engagement and Performance:Serve as a catalyst for employee engagement within the Behavioral Health Outpatient Clinics, creating a positive and supportive work environment.Drive the achievement of scorecard metrics for the outpatient division of YSS, ensuring that team members are motivated and empowered to deliver exceptional results.Foster a culture that supports the growth and development of team members, providing opportunities for professional advancement and skill enhancement.Implement initiatives to make YSS the employer of choice for individuals seeking fulfilling and meaningful careers.Compliance and Quality Assurance:Ensure adherence to all applicable regulations, licensing requirements, and best practices in behavioral healthcare.Oversee the implementation of quality assurance programs and continuously monitor clinical outcomes.Lead the clinic preparation for accreditation surveys and audits.Ensure compliance with all relevant regulations and standards.Manage risk within the clinic operations. Report issues and concerns to Leadership.Strategic Planning:Assist Behavioral Health Leadership with the development and implementation of quality assurance and utilization review policies and procedures.Motivate staff and organize resources to fulfill annual goals and quarterly rocks.Bridge Builder:Build a team within each program to share information and resolve issues.Ensure a good working relationship with major referral agencies and outside stakeholders.General:Commitment to agency core values and mission.Understand and adhere to accreditation standards, agency policy, and licensing requirements.Respond in a timely manner to internal and external stakeholders.Lead a culture of Trauma-Informed Care and model positive interactions at all times.Maintain the ethics, core values, and expectations of the therapist professional organization and that of the agency.NON-ESSENTIAL PRIMARY FUNCTIONSOperations:Ensures adequate coverage of Behavioral Health Clinics during all business hours, including evenings, as needed.Orders necessary supplies as requested by Behavioral Health staff.Maintains effective communication with all departments.Runs reports and reviews data to determine trends, flow, and possible outcomes to assist with budget and revenue planning.Maintains and manages special programs (e.g., Ames Crisis, Informal Funding).Ensures adherence to fiscal policies and procedures.Lead Manage Accountability:Ensures that Behavioral Health staff utilize the Client Management System (CMS) to fidelity.Assists in the staff training process for the CMS and provides ongoing technical assistance when needed.Oversees and has the ability to fill in and carry out all Intake Specialist duties.Evaluates overall results and outcomes of annual objectives and supports the Business Development Team.Record and Data Integrity:Assists in the continued development and evolution of the CMS.Ensures data integrity within the CMS.Works with the Behavioral Health Outpatient Leadership and the Director of Quality and Compliance by monitoring and implementing quality assurance/program improvement standards in compliance with CARF and other licensing requirements.Informs the Behavioral Health Outpatient Leadership about compliance needs/issues regarding agency and program policies/procedures and assists in the implementation of changes or additions to policies and procedures to maintain best practice.Processes and fulfills all Social Security Disability Records requests.This description is not a complete list of the responsibilities of this position. Duties may change at any time.What you can expect in return...We believe in your potential, we meet you where you are, and we invest in your future.At YSS, youll be part of a team thats passionate about creating hope and opportunity. In addition to meaningful work, supportive colleagues, and a welcoming, fun, and safe environment, Full-time benefits include:Medical, dental, vision, and life insuranceSupplemental accident, critical illness, and hospital indemnity insuranceAccrued PTO, plus paid time off for holidays, your birthday, and volunteeringEmployee Assistance ProgramEmployee recognition programRetirement offeringsTraining opportunitiesPersonal wellness programsPSLF Program qualificationPet insurance discountsWe want to create a world where youth are valued and empowered to stand strong. To do this, we ask our staff to embrace YSS core values - Commitment, Collaboration, Compassion, Innovation, Integrity, and a Can Do Spirit. Additionally, we ask for the following:MUST HAVES - Required QualificationsMasters degree in social work, mental health counseling, marriage and family therapy, or psychologyCurrent independent license to practice the profession in the state of Iowa is required.Ten years of experience providing individual mental health therapy, with at least 5 years of supervisory experience.Knowledge and experience regarding information privacy laws and regulations, including access and release information, Health Insurance Portability and Accountability Act (HIPAA), as well as the corollary state law(s).SHOULD HAVES - Preferred QualificationsDegree in Business Administration, Healthcare Administration, or a related field.Proven track record of leading and managing teams, driving operational efficiency, and implementing change initiatives.Minimum of 5 years of experience in a leadership role within healthcare operations, with a focus on behavioral health.Strong understanding of financial management principles and budgeting practices.Excellent communication, interpersonal, and collaboration skills.Ability to think strategically and develop innovative solutions to complex problems.The IDEAL Candidate:Passion for YSS's mission and a commitment to providing high-quality behavioral health services.Speaks a language(s) in addition to EnglishHas personal knowledge and understanding gained through lived experience and the ability to draw on that experience to support others on the journey to stability, recovery, and healing.About YSS...One of Iowa's oldest and largest, youth-serving, nonprofit organizations, YSS's mission is to create hope and opportunity by putting kids first. We offer education, counseling, and stability to help youth succeed. With a diverse leadership team and a new 50-acre recovery campus opening in 2024, YSS is growing and evolving to meet the needs of our communities. For more about YSS, visit Helpful to KnowYSS is an Equal Opportunity Employer committed to fostering a diverse, equitable, and inclusive workplace. We believe that our strength lies in the unique perspectives and backgrounds of our employees. We strive to create an environment where all individuals are treated with respect and have equal opportunities to succeed. Our ongoing efforts to promote diversity and inclusion are central to our mission, and we are dedicated to continuous improvement in these areas.YSS is a nicotine-free workplace.The YSS Hiring ProcessCommunication with applicants is done primarily via email from our Paycom system. Please check your messages regularly. If you don't see messages in your inbox, please check your spam/junk folder. If you have questions about your application, please email ...@yss.org.1. Application - Complete an online application at 2. Assessment Applications are reviewed for qualifications.3. Interview Initial phone interviews or direct in-person/virtual interviews..4. References Submit name, title, email, and phone number for three or more references.5. Pre-employment Screening YSS conducts criminal background checks and motor vehicle checks. If applicable, professional licensure is also verified.6. Offer Selected applicants will receive a formal offer of employment in the Paycom system.Job Type: Full-timePay: $35.83 - $53.75 per hourBenefits:* 401(k) matching* 403(b) matching* Dental insurance* Employee assistance program* Flexible schedule* Flexible spending account* Health insurance* Life insurance* Paid time off* Referral program* Retirement plan* Vision insuranceSchedule:* Day shiftWork Location: In person