Job Summary: Responsible for the overall organization and financial success of assigned care center(s) and for directing care center operations and functions in accordance with approved policies, procedures, and standards. Ensures the enhancement of business development and continuous improvement of care center efficiencies and fiscal success. Essential Duties and Responsibilities:
- Ensures Care Center and staff maintain compliance with all regulations, laws, contracts, accreditation, policies and procedures, to include successful resolution of deficiencies identified through internal or external audits.
- Collaborates with the Compliance department to ensure compliance in a timely manner.
- Participates in Monthly Operating Review meetings.
- Ensures accurate billing for services; analyzes data to identify issues; and drives issue resolution.
- Oversight of coordination management and ensures client, family and external stakeholders' satisfaction with services.
- Improves team engagement and retention; participates in office staff recruitment, hiring, orientation, assignment, ongoing development, and evaluation to ensure appropriate staffing.
- Liaises with HR team to ensure recruiting and onboarding needs and requirements are met.
- Works hand-in-hand with the local marketing team to ensure the efficient and effective on-boarding of prospective employees and clients.
- Performs other duties as assigned.
Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Associate's degree and 3+ years' experience in leadership or management OR Bachelor's degree with 2+ years' experience in business office setting.
- Two additional years of management/leadership experience may be substituted for degree requirements.
- Experience in Home and Community Based Services (Elder Home Care preferred).
- Experience in Managed Care and/or Waiver programs.
- Customer service oriented. Must be able to work with all stakeholders.
- Fluency with Microsoft Word and Outlook.
- Excellent organizational skills and attention to detail.
- Ability to build strong relationships and gain support from staff.
- Strong written and verbal communication skills
Physical Demands:
- Must remain in stationary position for long periods of time at desk or computer
- Requires occasionally standing, sitting, walking; using hands to finger, handle, or feel objects, tools, or controls; reaching with hands and arms; climbing stairs; hearing; talking
- May be required to lift and move boxes, medical records, etc.
Work Environment:
- Due to the nature of the responsibilities, this role will primarily take place in office
- Moderate degree of travel (25-40%).
HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.