Summary:
Directs all personnel involved in Security & Surveillance of gaming operations in accordance with internal and external controls in an effort to maintain the integrity of casino operations.
Company Fundamentals:
● Have fun at work
● Deliver memorable guest experiences
● Have integrity in all things
● Respect – give it, get it
Essential Job Functions:
- The Director of Security & Surveillance reports to the Audit Committee regarding policy, purpose, responsibilities and authority.
- The Director of Security & Surveillance reports to the General Manager regarding administrative matters.
- Ensure the security, safety, and protection of guests, team members and property and company assets.
- Ensures the protection of all company and personnel assets through supervision and coordination of the daily activities and departmental personnel, engaged in investigating gaming and non-gaming areas.
- Ensures departmental compliance with all regulatory, internal controls, policies, and procedures.
- Develops quality control procedures including frequent walk-through to ensure compliance.
- Manages the Security & Surveillance Department personnel including hiring, scheduling, training, and evaluating performance.
- Develops a plan to ensure the surveillance systems on all gaming facilities, to include regular testing, evaluation and inspection of the systems are maintained.
- Reviews and analyzes existing surveillance equipment and recommend new surveillance equipment purchases, installation and replacements to better meet the needs of the Casinos on an annual basis.
- Develops, implements, revises, and enforces internal Standard Operating Procedures for the Security & Surveillance Departments.
- Develops and maintains a good working relationship with the Gaming Commission and the Police enforcement agencies in the reporting of illegal operations in the Casinos.
- Ensures accurate reporting and logging of all pertinent information by Security & Surveillance Officers/technicians as required.
- Responsible for ensuring that all department personnel consistently act in strict accordance with all applicable laws as well as established departmental and company policies and procedures.
- Formulate and monitor enforcement of departmental policy and procedures and emergency response procedures.
- Perform investigations related to incidents (criminal, medical, accidents, complaints, and missing property) and produce a comprehensive incident report on the subject if required.
- Assist Officers with their investigations when needed to insure all documentation is acquired for the report.
- Coordinates and/or instructs Department personnel as to safety policies and procedures, to include reporting and follow-up of reported safety hazards.
- Conducts performance reviews, evaluations, coaching and mentoring of staff
- The installation, maintenance and repair of the surveillance system equipment used by the surveillance department.
Qualifications:
- Must be 21 years of age or older.
- Bachelor's degree or equivalent required and/or preferred
- 7 or more years CASINO surveillance & security experience, 5 or more years' management experience
- Must be thoroughly knowledgeable of security and safety procedures and regulations.
- Must have excellent customer service and communication skills.
- Knowledge and understanding of all aspects of a digital system utilized in a surveillance environment.
- Knowledge of operating a digital system with regards to workstations, software utilized, downloading, sending information, hardware, cabling, programming and configuration, settings, etc. related to operating such a system.
- Knowledge of fraud detection.
- Knowledge of investigative procedures and techniques.
- Ability to obtain and maintain all necessary licensing.
Physical and Mental Demands:
● Regularly required to see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
● Must occasionally lift and lift up to 25 pounds.
● Ability to communicate with Team members and guests
● Available to work flexible shifts, weekends and holidays
● Able to work with others while maintaining a positive and professional demeanor