Director of Channel OperationsDepartment: ChannelEmployment Type: Permanent - Full TimeLocation: US - BostonReporting To: Melissa CaddiganDescriptionWhen you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an exciting work culture. We provide world-class email signature solutions that let organizations of any size achieve brand consistency, legal compliance, and customer engagement on any device. Designed for Microsoft 365, Google Workplace, and Microsoft Exchange, our solutions are used by over 50,000 customers in 150+ countries. Some of these customers include renowned companies such as Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. We have over 222 employees worldwide.As part of our growth, we are looking for a Director of Channel Operations who will play an instrumental role in supporting the Exclaimer Channel team. The DCO will focus on all channel operations activities including implementing processes, improving data quality, and managing all aspects of the day-to-day operations.Key Responsibilities
- Developing and implementing channel processes for the channel team
- Researching and analyzing data to facilitate where the channel team focuses
- Collaborating with other departments and upper management to identify business goals
- Identifying channel opportunities by analyzing sales data and customer trends
- Creating and managing automation tools to increase process efficiency
- Managing PRM and CRM tools to maximize opportunities and partner relationshipsSkills, Knowledge and Expertise
- Minimum 8 years of sales, channel, or financial operations experience
- Extensive experience using Salesforce
- Experience using and implementing PRM tools like PartnerPath
- Progressive and demonstrated relevant experience with all facets of sales/channel operations
- Ability to work collaboratively and foster strong cross-functional partnerships
- Ability to manage and prioritize multiple projects and adapt to a changing, fast-paced environment
- Ability to delegate initiatives and drive results through team performance
- Proven and relevant management experience in a fast-paced Sales/Channel Operations organization
- Demonstrated management skill and ability to oversee a team
- Possess exemplary interpersonal skills including influencing, negotiations, and teamwork
- Strong analytical and problem-solving capabilities
- SaaS and B2B experience preferredBenefits
- Opportunities to further your career
- Fantastic team working culture in a fast-paced environment
- Competitive salary and benefits packageExclaimer is an equal opportunity employer and people seeking employment with us are considered without regards to race, colour, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law. #J-18808-Ljbffr